EDUCATIONAL
SESSION DESCRIPTIONS
Quick Links:
Monday: Session 1,
Session 2
Tuesday: Session 3,
Session 4
Wednesday: Session 5,
Session 6,
Session 7,
Session 8
2010
Educational Sessions
(Be) Beginners
(B) Business
(M) Marketing
(S) Security
(T) Technology
(Tr) Trends and Innovations
(G) Gold
MONDAY
SESSION 1
10:15AM – 11:15AM
(B) 30 Tune-Up Tips for Your Campus Card
Program
Robert Huber, Robert Huber Associates
These economic times continue to provide new
challenges for experienced managers and
administrators at all levels. Are there ways to
provide a noticeable operations and marketing
makeover at little or no additional cost?
Whether you are managing a relatively new card
program or were just handed the keys to an
existing operation, these timeless tips are
guaranteed to provide you with some new insight
and practical management tools to keep your
program fresh, focused, and increase the overall
effectiveness of your campus card program.
Robert
Huber has been a pioneer and leader in the
campus card industry for nearly 30 years. He has
been responsible for many industry innovations
including the four-year HiCo campus card, first
college smart card systems, and co-developing
the All-Campus Card concept. His management and
marketing credentials includes the startup of
two campus radio stations and 50 national
restaurants, along with implementation of over
200 business management systems at college,
university, community college, healthcare,
retail and corporate campuses. Robert Huber is a
certified business consultant, adjunct college
instructor, professional negotiator, startup
consultant, card technology expert, author,
industry analyst, futurist, media resource, and
frequent conference speaker.
(S) Protecting your Assets: The Role of the
Card in Security
Denise Vencak & Stephen Haag, St. John's
University
Learn how your choice of card will drive all technology
decisions. Analyze your budget, assets,
infrastructure, and student/faculty needs to
choose the card that meets the security needs of
your campus. Create a basic access control plan
for your university, describe access control
systems for the perimeter of a campus, access to
dormitories with security guards, dormitories
without security guards, and manage visitors.
Denise Vencak is the Executive Director of the
Department of Public Safety for St. John's
University, Queens, N.Y. Denise has a law
enforcement background within the New York City
Police Department. She manages the security
personnel and budget requirements for the
University's campuses in Manhattan, Staten
Island and Oakdale, New York. She is also
responsible for security and safety of St.
John's Rome and Paris campuses. Denise has been
published in a leading campus security magazine.
Stephen Haag is the Director of StormCard and
Resident Safety Program for St. John's
University and its campuses in Manhattan, Staten
Island, Queens and Oakdale, along with the
University's interest in Rome and Paris. Stephen
is a retired Detective from the New York City
Police Department and has been published in peer
reviewed education journals. Presently, he is a
student in the doctoral program for
Instructional Leadership at St. John's
University.
(T) Transition to Contactless and A New Card
System in 3 Months
Adam Travis, Emerson College
In summer 2009, Emerson College transitioned from one campus
card system to another in just about three
months. This project included 100% hardware
replacement, recarding the campus with
contactless cards, and integration with other
systems. The ongoing implementation of the
SunGard Banner system made the project even more
complicated. In this session, you’ll hear
details about the project: resources required;
technical, logistic, and communication
challenges; and what worked well and what we
might do differently.
Adam Travis is
Enterprise Systems Administrator at Emerson
College specializing in OneCard and central
information systems, but involved in much more.
He enjoys connecting his background in
Leadership Studies, Computer Science, and
Theatre Design and Production to the world of
information technology. He recently received the
Emerson College President’s Service Award for
his contributions to the campus community.
(Tr) Tools for Your Campus Card
Saddlebags
John
Younk & Marsha Amanova, The University of Alberta
Discover the
top five ideas that we have shamelessly
taken from other NACCU schools and placed
into our saddlebag before embarking on the
cattle drive. We'll discuss:
- On-line deposits and account management
- Offering a proximity 'upgrade'
- Using Facebook as a communications tool
- Managing line ups
- Providing an On-line Photo submission
service
This session will feature demonstrations of
the on-line programs and interactive Q&A.
John
Younk is the Associate Director of Ancillary
Operations at the University of Alberta,
overseeing the ONEcard program, the
Ancillary Services Information Technology
Team and the self-serve print and copy
service. Prior to 2008 John was the Manager
of the ONEcard program at the University of
Alberta and was involved in building that
program to become one of the largest and
most integrated Campus card programs in
Western Canada. John has an Engineering
Technology diploma, a Business Diploma, and
a Management Degree from the University of
Lethbridge.

Marsha Amanova joined the
University of Alberta ONEcard Program as the
Customer Service Coordinator just over a
year ago. While she is new to the world of
campus cards, Marsha's background in the
hospitality industry has given her a great
deal of customer service experience. Marsha
coordinates training events, carding events,
and provides day-to-day service at the
ONEcard office. She has gained the status
of Resident Expert in Social Media for
Ancillary Services, taking advantage of the
low-cost opportunities provided by Facebook,
Twitter and Google.
(G) ID Works® Software – More than
Just Printing a Card
Aric Hay & Dan Olson, Datacard Group
This session will overview topics on maximizing your
Datacard® ID Works® software including reading
contactless cards and reporting capabilities.
This session is ideal for a user of ID Works®
software who would like to know “how do you do
that” and is based on feedback from colleges and
universities looking to enhance their campus
card program. At the end of the session,
participants will have a better understanding of
working with contactless cards, automating the
process of reading the card and storing it in
their database with ID Works identification
software. In addition, they will be able to
develop and create custom reports within ID
Works software.
Aric
Hay is a software support engineer for all of
the Datacard ID software product lines. He is
the ID Works software expert and has technical
experience with all Datacard ID solutions. His
current position provides a unique perspective
for the identification needs of the college and
university marketplace.
Dan
Olson has extensive sales and marketing
experience at Datacard Group working closely
with the college and university market. Datacard
Group is a leading provider of college and
university identification solutions, including
the SP Plus Series card printers, ID Works
software and Tru Capture solution.
(G)
Improving Student Services through Card Office
Led Innovation – An Angelo State University Case
Study
Audrey Wilson, Angelo State University for
Higher One
From issues the facing your card office to the latest trends
in card production and customer service
delivery, evaluate the service offering and
benefits for both faculty/staff and
students. Add services without breaking the
bank, and implement change that will benefit
all constituencies. Choose new technologies
that make students’ lives easier. We will
provide a detailed history of ASU’s ID card
office and present day innovations and
automation.
SESSION 2
2:15PM – 3:15PM
(S) Access Control at UW-Green Bay
Erek Steliga, University of Wisconsin-Green Bay
The University of Wisconsin–Green Bay uses Persona access
control campus-wide and has automated almost
everything possible. Find out how they have
harnessed integration between multiple systems
(Persona, RMS, PeopleSoft SIS and Blackboard) to
help enhance efficiency, accuracy and customer
service. This will be a higher level overview of
their system targeted to a general audience, but
questions related to more detailed specifics can
be addressed, time permitting.
Erek is a business analyst for the University of
Wisconsin - Green Bay (Computing and Information
Technology department). He primarily supports
Residence Life but has participated in several
campus wide initiatives to improve and
streamline business practices, and enhance
service for students. Erek was a key member of a
committee that researched and implemented a
campus- wide system for access control using the
university ID card as the credential.
(T) ID Card Technology and Terminology
David Stallsmith, ColorID
This session will review the terminology and technology in
the world of ID cards. As universities consider
implementing or upgrading their campus ID cards,
it is very helpful if everyone involved in the
decision-making process speaks the same language
and has at least a basic understanding of how
the cards work. There will also be an exciting
discussion of the latest trends in ID card
technology.
David
Stallsmith is the Senior Product Manager,
Advanced Technology Cards at ColorID. He works
closely with manufacturers, vendors, and end
users to promote understanding of the
complicated products and services that comprise
the identification industry. He has contributed
to the decision-making process at many
universities, health care facilities and
government agencies as they have moved to
acquire contactless, smart card, mobile ID and
biometric systems.
(Tr) Benchmarking Roundtable Discussion
Frank Adams & Jeanine Brooks, The University of Alabama
NACCU is building a benchmarking project for the Campus Card
industry. Things to consider in building such a
program are who each school should be compared
to, what Campus Card office activities make
meaningful items for comparison, and how those
comparisons can be used to demonstrate the value
and needs of a Campus Card office to the
institution’s administrators. This presentation
will describe the benchmarking program, what
comparison criteria are used and how they were
chosen, and the grouping of Card Offices and the
statistical means by which Card Offices were
assigned to those groups.
Frank
Adams is a graduate of Mississippi State
University with a degree in History. After more
than 15 years of varied experience, Frank
returned to school at the University of Alabama,
where he earned an MBA from the Manderson
Graduate School of Business in 2008,
concentrating in Supply Chain Operations
Management. He is presently pursuing a
doctorate in Marketing at Alabama’s Culverhouse
College of Commerce and Business Administration
with a research emphasis in strategy and supply
chain management, expecting to graduate in 2012.
Jeanine
serves as Director of Action Card for The University of Alabama.
She has worked with the card program from its initial beginnings
over twelve years ago and has 22 years experience in the
university environment. Jeanine currently serves on the NACCU
Board of Directors, the Blackboard President’s Advisory Council
and Chairs the NACCU Education Committee. Jeanine received the
2007 NACCU-PERSONA Professional Development Award.
(G)
The Technology Driving Off Campus
Programs, Providing New Campus-wide Value
John Reid & Greg Baker, Off-Campus Solutions
This presentation is designed to illustrate the technology
and methods used to provide off campus merchant
programs. This includes all types of off campus
programs including self operated programs, open
loop, bank card, financial aid, central server
and closed loop platforms. This presentation
will share information on technical solutions
and the campus-wide benefits that accrue
from the implementation of a comprehensive
approach to off campus programs.
John has spent over 28 years in Campus dining
and facility management positions with Sodexho.
His background in providing integrated solutions
to campus partners, as well as his role as a
Board of Trustee member, affords him a unique
perspective in the benefits of off campus
programs.
Greg has served the higher education card
systems industry over fifteen years in various
capacities including card system product
development and off campus system design and
system implementation. Greg has visited over
three hundred higher education institutions over
the years and continues to learn from schools
regarding how they wish to be served from a
technology perspective. As the Off Campus
Solutions Chief Technology Officer, Greg serves
as the team member responsible for the OCS
Central Processing Platform solution in terms of
meeting customers' needs.
TUESDAY
SESSION 3
2:00PM – 3:00PM
(Be) Launching a Campus Card Program
Brian
Bollich, University of Nebraska at Omaha
Are you
wondering just how to get a card program started
on your campus? Where should you start, who
should be involved, how will it be staffed and
funded, what services should it provide? Explore
factors to consider, how to handle staffing, the
benefits of having a Campus Card, the importance
of campus buy-in, the RFP process, various
funding models, and more!
Brian
has worked at the University of Nebraska at
Omaha (UNO) for 18 years. Currently he is the
Assistant Director for the Milo Bail Student
Center, and has managed UNO's card office (MavCard
Services) since 2003. Brian took the UNO card
program from its infancy stages to what it is
today. MavCard Services has grown under Brian’s
leadership, including addition of a debit
program that is used in the Bookstore,
Convenience Store, Food Services, vending
machines, and computer print labs. Brian’s
undergraduate degree is in Business
Administration with a major in Finance from
UNO. Brian’s masters degree is in Public
Administration from UNO.
(M)
The ABCs of Developing a Strategic
Marketing Plan
Robert Huber, Robert Huber Associates
Balloons and coupons are great for parties, but
should not be considered a substitute for a
formal marketing plan. What are the components
and guidelines for developing an effective
marketing program for your campus card program?
How extensive and detailed should such a plan
be? Who should be involved in the crafting of
such a document? Other than management kudos, is
there any ongoing value to justify the
development time? How often should a marketing
plan be updated? What is the relationship
between card office policies and a marketing
plan? Get the answers to these questions and
more by attending this session.
.
Robert
Huber has been a pioneer and leader in the
campus card industry for nearly 30 years. He has
been responsible for many industry innovations
including the four-year HiCo campus card, first
college smart card systems, and co-developing
the All-Campus Card concept. His management and
marketing credentials includes the startup of
two campus radio stations and 50 national
restaurants, along with implementation of over
200 business management systems at college,
university, community college, healthcare,
retail and corporate campuses. Robert Huber is a
certified business consultant, adjunct college
instructor, professional negotiator, startup
consultant, card technology expert, author,
industry analyst, futurist, media resource, and
frequent conference speaker.
(T) Transitioning to Smart Cards: The Musical
Heather Powell, University of Minnesota – Twin
Cities
Whether you’re just thinking about smart cards or if you’ve
already begun the journey, come explore some of
the questions and challenges of migrating your
campus to smart cards, while thinking of your
move to smart cards as a campus transition, not
a re-card. Learn to enlist the assistance of
other departments to ease your burdens and
ensure your card services are uninterrupted.
We’ll discuss applications, card stock, the
transition itself and managing stakeholders’
expectations. And yes, there will be singing!
Heather has worked with the U Card Office for
almost 11 years, moving from marketing to a more
technical role. Over the last two years, she has
overseen the implementation of an online
declining balance system that includes 350+
vending readers, 27 laundry rooms, 80 print
release stations, a web-deposit interface and
other homegrown bells and whistles. She also
helped to transition the campus from mag stripe
only to smart cards.
(Tr)
Card Manager Certification: A Fact
Finding Mission
Kathleen Ragan, Montclair State University
Members of NACCU's Education Committee have been exploring
the idea of developing a certificate program as
a professional development opportunity for card
service personnel. Course content could include
managing a card office, developing and managing
the RFP process, reconciliation, marketing your
program, and more. Help us explore this concept
and share your input and feedback.
Kathleen
Ragan, Associate Vice President for Division
Administration for Student Development and
Campus Life at Montclair State University, has a
diverse professional higher education background
in the areas of Auxiliary Services, Residence
Life, Student Accounts and Financial Aid. Kathy
is active in a number of professional and
community organizations, serving on the
Blackboard’s Presidential Advisory Committee and
NACCU’s Education Committee.
(G)
Student Personal Finance 101: Financial
Education and your Campus Card Program
Leti Turnbull-Mason & Temple Richardson, Wells
Fargo
Helping students “make the grade” when it comes to managing
their personal finances may be taking on new
importance with campus card programs offering
various financial services accessed through
their cards. Join this session to hear from a
panel of your peers on how they have effectively
and creatively integrated financial education as
an extension of their Campus Card program. Learn
about the different resources and methods
they’ve used to deliver financial education
training on campus -- including online, in a
curriculum, at a seminar and experiential
learning -- to help their students learn the
importance of financial responsibility for
everyday and the future!
Leti
Turnbull-Mason has over 20 years of marketing
and product management experience on both the
client and advertising agency side. She has
successfully developed and implemented a wide
range of integrated marketing programs for both
consumers and businesses. Leti is Vice
President, Implementation & Marketing for Campus
Card Services, working with university and bank
partners in the rollout and on-going marketing
of campus card programs.
Temple
Richardson offers nearly ten years of experience
in adding banking to University ID programs. Her
Campus Card career includes Business
Development, Implementations of ATM/PIN as well
as Visa Check Instant Issue Campus Cards,
Marketing and on-going Relationship maintenance.
Temple also manages the Student Segment on the
East Coast. She currently manages Wachovia’s
Campus Card relationships with UNC-Chapel Hill,
UNC-Greensboro, NC State University, Elon
University, North Carolina A&T State University,
Guilford College, Fayetteville State University
and North Carolina Central University.
(G) It’s No Longer the IN THING to be a Wired
Campus: Combine Financial, Contactless and
Virtual Servers to Create Tomorrow's Card
Systems
Fred Emery & Bill Norwood, Heartland
Payment Systems Campus Solutions
Looking back several years at plans to wire the campus end to
end with communication and data drops in every
location where a computer might be used seems a
little ridiculous today. Laptops with wireless
connectivity have moved those connections from
buildings and offices to the grass on the green
in front of the dorm or to the table in the
campus coffee shop, virtually anywhere a student
may be. While easy enough for the lap top, our
campus card systems have struggled both with the
ability to cost effectively place readers around
campus where financial transactions need to be
made or granting access to a dorm. This
presentation will show you how servers and
applications such as Pay for Print are becoming
truly virtual along with cards becoming
contactless or even taking on other forms. Let
us show you how you can advance the
functionality and financial services
capabilities of your system while reducing
operational cost.
Fred
Emery has been involved in the area of card technology for over
14 years. As Director of Card Services at Hofstra University in
New York Fred implemented the University One-Card System.
Presently Fred is part of the Heartland Campus Solutions team.
Bill Norwood has over 30 years of IT experience
in higher education and 15 years of campus card
experience including the development of the
FSUCard program, linking campus cards to
financial accounts, and developing smart card
applications.
SESSION 4
3:15PM – 4:15PM
(M)
It's a Wrap! You Too Can Create
Instructional and Marketing Videos
Karen Smith, The University of Alabama
For customer service and convenience, you can say it best
online. The University of Alabama card office
has discovered the wonder of instructional
videos to address learning and marketing needs.
Video allows you to control the quality and
context of the content while sharing a
consistent message. Access is 24x7x365, it
drives traffic to your website, you can reach a
wide audience, and it meets the marketing
preferences for today’s student population. And,
as an additional benefit, your office will have
fun completing each project! At this session,
you’ll learn about the detailed steps and
opportunities associated with creating a
learning or marketing video, from identifying
opportunities and working with campus resources
to creating scripts and choosing actors, to how
to measure results.
Karen Smith has been with The University of
Alabama Action Card Office for 12 years as a
Card System Associate. Her specialties are
Marketing, Web Design, and Data Warehouse Report
Creation and automated distribution. She
maintains all Action Card office online sites,
as well as online marketing. Karen has served on
regional and conference planning committees for
both a NACCU workshop and Bb SE regional
meeting. She has presented at the NACCU workshop
hosted at The University of Alabama.
(S) Access Control Data Management
John Patterson, Mercyhurst College
Learn how to gather information, build the format or table
you need to prepare for your system and then
move to make it happen. Suggestions will be
offered to assist in gathering the information
needed to begin, how to maintain the
information, deal with end of term/end of year
issues and what to do if the whole system
suddenly fails. You’ll walk away with the tools
needed to build, filter, sort and finally put
into action an access control plan.
John Patterson created the OneCard office at
Mercyhurst College from scratch after the
college determined that they wanted to combine
all of the services and provide a universal
identification card. Through his guidance,
Mercyhurst has gone from no system at all to one
of the most current and progressive card systems
available.
(T) Using ID Works SDK to Automate Processes
Leslie Dreyer Kalra, Kutztown University
ID Works 6.5 SDK allows the user to customize the interface
or even the back end of ID Works. We'll focus on
the event handlers and our use of them to
streamline our re-card process and automate
batch card printing and card production logging.
Emphasis will be on the technical, using VB.NET
code to illustrate. Come and brainstorm about
what can be done with the SDK and how we can
share our efforts!
Leslie came to Kutztown University in July 2007
after fourteen years as a system administrator,
programmer, web designer, and self-employed
consultant, mostly in the microelectronics
industry. She is now managing KU’s One Card
Office, where she also handles UNIX and Windows
server administration and programming. Leslie
has degrees in Computer Science from Lafayette
College and Lehigh University.
(Tr)
An Update from Europe on their
European Card Project
Eugene McKenna,
Sinead Nealon, and Kate Kelly, European Campus
Card Association (ECCA)
Work is well under way on the
European Education Connectivity Solution (EECS)
project which is being developed by a consortium
consisting of three card technology companies
and three university R&D centres to standardize
campus cards in Europe. The main aim of the
project is to develop a full working prototype
campus card management system consisting of
three core modules designed and developed to
meet the current and future requirements of
European colleges and universities. The EECS
project is now in its major stage of development
which is the development of the software for the
three core modules followed then by validation
and live trials, leading to a final prototype
which is scheduled for delivery in June 2011.
Join this session to find out how the project
has progressed, and what's next.
As
CEO of Campus Services at Waterford
Institute of Technology Ireland, Eugene
McKenna was instrumental in bringing
multi-application smart card technology to a
campus for the first time ever in Ireland.
Eugene was one of the main drivers that
pioneered the establishment of the European
Campus Card Association (ECCA). He also led
the European Education Connectivity Solution
Project in ensuring it was approved within
the EU and plays a major role in the project
delivery.
Sinead
Nealon is General Manager of Campus Services
at Waterford Institute of Technology in
Ireland. She was project manager for the
implementation of their campus card system,
(winner of Best Marketing Award at NACCU
2008). Sinead was the Conference Director
for the inaugural European Campus Card
Association (ECCA) Conference in 2002 and is
currently the Conference Manager for all of
ECCA’s annual conferences. She is also the
Secretary General of ECCA.
Kate
Kelly is Business Manager of OneCard
Solutions, Ireland.
OneCard
Solutions designs and integrates campus
smart card systems for a range of Higher
Education Institutions. Kate is project
manager for the installation of the OneCard
campus card system in various colleges in
Ireland and the UK. OneCard Solutions is
the project coordinator and project manager
for the European Education Connectivity
Solution (EECS) project.
(G)
Campus Banking: Expanding Horizons
Whitney Bright, US Bank
Campus banking
programs have already come so far, and the
future looks bright! Come find out what's on the
horizon as we continue to expand the functional
role of a bank partner.
Whitney
is the VP and General Manager for Campus Banking at U.S. Bank.
She joined the bank in 1997, and has held various positions in
the Campus Banking department for the past 8 years. She has over
15 years of banking experience and holds a Bachelor of Science
degree from Indiana University. Whitney has been involved in the
implementation of 30 campus banking partnerships and has led
multiple innovations in campus banking products and services.
WEDNESDAY
SESSION 5
8:30AM – 9:30AM
(Be)
Remote Carding: How Pre-Carding Students
Changed Our World
Andrew Perkins, Arizona State University
Determine if pre-carding (or remote carding) will work for
your campus, and learn how pre-carding your
freshman class can open new doors for marketing
and relieve stress at fall check in. See how ASU
interacts with the entire university in order to
place a working credential into the hands of
over 11,000 clients before fall semester begins.
Andrew Perkins is manager of
the Sun Card Office at Arizona State
University, and joined the Sun Card
department in April 1999. Andrew has over 10
years of experience in the carding industry
as well as a previous tenure in the
Government Electronics Industry. This
experience has helped him achieve over 25
years of customer service initiatives in
both the private and public sectors.
Currently, he handles the day-to-day
administrative duties related to the Sun
Card program, and specializes in remote
carding events for over 10,000 incoming
freshman each year. Mr. Perkins holds an A.A.
in general business, a B.S. in History, and
is currently working towards his Master’s
Certificate in Public History from Oxford
University in England.
(B)
Campus Card Financial Statements 101
Pallavi Patel, University of Cincinnati
Preparing the financial statement for the card program can be
a challenging task. This session will provide
information on how to work with financial data
and put together a financial statement. We will
discuss how this information can be shared with
upper management with calculations of ratios and
data comparison to national benchmarks.
Pallavi
Patel is Assistant VP of Campus Services
Operations for the University of Cincinnati. She
was instrumental in getting the Bearcat Campus
Card program off the ground 10 years ago. Today
the successful program has exceeded the sales
volume of over $5 million and over 500 readers.
She is a member of NACCU Education Committee and
Technology Subcommittee. She has earned an MBA
with a major in Accounting/Finance from
University of Cincinnati and has worked for the
University for over 24 years in the finance
division.
(S)
Red Flags Rules: Establish Policies to
Detect Fraud and Identity Theft
Ramonia Prosise,
Virginia State University
The Identity Theft Prevention Program, the Red Flags Rule, is
designed in keeping with a compliance mandate
issued by the Federal Trade Commission to assist
financial institutions in detecting and
mitigating the warning signs or “red flags” of
fraud and identity theft in their day-to-day
operations. Participants will acquire the skills
necessary to establish policies, detect the
warning signs and design programs conducive to
their individual needs, to mitigate the
circumstances or potential red flags that might
be encountered, thus enabling them to pick up
and fight fraud.
Presently Acting Director/Manager of 1Card
Services at Virginia State University with
supervisory responsibility over UTS, Ramonia
developed the 1Card business program from the
ground up, and has overseen several major
projects, including implementation of the VSU
external merchant program, and Annual Merchants'
Bazaar. Before joining the card office, Ramonia
was the Manager of Advancement Services for VSU,
implemented the VSU Annual Golf Tournament, and
had administration and oversight of the VSU
Foundation. She received the Bachelor of
Administration from Averett University, where
she is presently pursuing her MBA.
(T) Going Rogue -- Changing Card Production
Systems
Mike Franz, Creighton University
The card production system is the heart of
the card office. In 2009, Creighton 'went
rogue' and broke away from traditional
applications in search of one which would
better fit its needs. Security was a
priority, as well as functionality and
database flexibility. Share the pains and
triumphs they experienced in moving to an
application which allowed greater
integration with other campus systems and
better control over who has access and what
is printed. You will gain a better
understanding of the complexities involving
the campus card system, and will also
receive a checklist of features to expect,
features to avoid, and the different
tradeoffs involved. Time permitting, the
presentation will also include a
demonstration of a self-developed
integration application that takes advantage
of EPI Suite’s OLE Automation. Learn from
Creighton's mistakes and benefit from its
success.
Mike
Franz has worked in the Creighton Card
Services Office for four years as a
technician and systems administrator. He has
a BA in Computer Science and History and has
programming experience in c and visual basic
.NET, as well as the iPhone SDK. He is
Microsoft Certified (MCDST) and has worked
in IT for over ten years.
(G)
The Card
Office, Inc.
Read Winkelman, The CBORD Group
How do you approach the management of your
campus card office – as a department or as a
business? Successful businesses evolve with the
times and proactively seek out new services to
provide their customers. They uncover new
revenue sources and cost-saving opportunities.
They venture into new markets to approach new
customers. And they do it without sacrificing
quality or service. Are you running the business
of your card office effectively? Join us for a
discussion of ideas you can implement
immediately to better serve your school and run
more efficiently.
Read
Winkelman is Vice President of Sales for
Colleges and Universities at The CBORD Group,
Inc. He has worked in higher education for
nearly 20 years, both for universities and
technology providers. Read steers outreach and
communication efforts to institutions around the
world, as well as to a broad network of
technology partners. His team advises hundreds
of institutions on mission-critical auxiliary
technologies including campus card systems,
integrated access control solutions, intelligent
video technologies, and other CBORD solutions
for the college and university market.
(G)
Case Study: Mercyhurst College Integrates
a Complete College Printing System
John Patterson, Mercyhurst College & Ron Carson,
Pharos Systems
Mercyhurst College made the decision to
implement a campus wide print management system.
Student copy and printing needs were met, and
full integration of individual department budget
selection, as well as individual employee,
faculty, and staff permissible copy and print
processing were addressed. By using cost centers
linked to departmental budgets, Mercyhurst was
able to manage the print flow, provide a secure
method for printing, reduce the equipment on
campus, and greatly reduce the overall expenses
that were incurred prior to this solution. Learn
what worked for Mercyhurst College and share the
real-life experience of the implementation of a
campus-wide printing solution. The challenges
and resolutions will be discussed providing
insight to assist you with the planning needed
to implement a solution like that at Mercyhurst
College.
John Patterson created the OneCard office at
Mercyhurst College from scratch after the
college determined that they wanted to combine
all of the services and provide a universal
identification card. Through his guidance,
Mercyhurst has gone from no system at all to one
of the most current and progressive card systems
available.
Ron Carson bio coming soon.
SESSION 6
9:45AM – 10:45AM
(B)
Re-Carding: Challenges and Opportunities
Karen Bunde, Minnesota State University, Mankato
This session explores re-carding a campus of 14,500 students
and 1,800 faculty/staff while bringing in a new
banking partner. What are some reasons to
re-card and what opportunities are presented?
How do you develop a plan, communicate, and
carry it out? Why involve administrators,
departments, faculty/staff, students, vendors,
and banking partner before and during
implementation? What worked well and what snags
can you avoid? Identify key players to involve
on your campus and set the stage. Develop a
project timeline. Plan resources you need
including people, supplies and equipment.
Evaluate the progress and adjust marketing as
you go.
Karen Bunde is the Campus Hub and MavCARD
Operations Supervisor at Minnesota State
University, Mankato. She has worked at Minnesota
State Mankato for 14 years, including 12 years
in Student Financial Services. As a newcomer to
the card office and NACCU, Karen was recognized
with an Outstanding Customer Service Award at
the 2009 Minnesota State Mankato President’s
Convocation for her leadership and teamwork in
re-carding the campus.
(Be)
An Administrator's View of Campus Card
Programs
Kathleen Ragan, Montclair State University
The Campus Card Program can and should impact and enhance
every aspect of campus life by making it ever
more convenient, faster, and safer. We'll
discuss a senior manager's view of the card
program to help card managers and staff
understand the broader importance and
expectations of card programs within the
institution. Tips on how card staff should
communicate their needs and concerns to their
management will also be discussed. Understand
roles, reporting lines, institutional hierarchy,
and service delivery for an enterprise level one
card program.
Kathleen
Ragan, Associate Vice President for Division
Administration for Student Development and
Campus Life at Montclair State University, has a
diverse professional higher education background
in the areas of Auxiliary Services, Residence
Life, Student Accounts and Financial Aid. Kathy
is active in a number of professional and
community organizations, serving on the
Blackboard’s Presidential Advisory Committee and
NACCU’s Education Committee.
(S)
Development of a One Card Access Control
System
Kyle-Mitchell Hyde, Occidental College
How did Occidental College change from a hard key system with
multiple keys to access on one card? This
session will focus on development of an access
control system, from understanding the hardware
and software within the different locking
systems, to the request for information, to the
request for proposals, and through the first day
with ID card access. Learn what was expected and
what really happened. Which policies and
procedures worked, which didn’t, and how they
were developed? Explore how the system is
maintained 24/7 and how OC worked with other
departments on campus, and multiple vendors and
access control systems. This session will cover
access control on campus from a small five
bedroom guest house to a fifteen story academic
building with six floors. Although the policies
and procedures could apply to any vendor, this
session will cover OC’s experience with Lenel
On-Guard, Stanley-Best on-line and off line
locks, Persona off-line locks and Onity off-line
locks.
As the system administrator within the
Hospitality Services Division, Kyle directs all
technology applications for the department,
including point of sale, meal plan and debit
plans, ID card systems and the campus wide
on-line and off-line access control systems. The
College has grown from a Polaroid photo ID card
to a high bit RFI dual ID card. Currently, Kyle
provides system support along with policy and
procedures development for the on-line and
off-line access control systems and ID card
operations for two separate and unique Colleges,
both with multiple buildings.
(T)
The Power of Service Level Agreements and
Their Impact on Vendor Relationships
Laura Ploughe, Arizona State University