Manager, UChicago Dining OneCard

Position Announcement 

The University of Chicago seeks applications for the position of Manager, UChicago Dining OneCard. Reporting to the Executive Director of UChicago Dining, (which reports to the Associate Vice President for Campus and Student Life), the Manager, UChicago Dining OneCard is responsible for the overall management of the dining function of the University’s Campus Card Program to include operational, fiscal and personnel management responsibilities.

The University of Chicago seeks an energetic and resourceful professional to lead the UChicago Dining OneCard operation. The CBORD OneCard System is a state-of-the-art platform that allows students, faculty, staff to access information, facilities, and services, and to make purchases at a variety of on-campus vendors. The person in this position is responsible for assisting with developing policy and procedures for system operations, maintaining and overseeing the continuing operation of the dining OneCard, Micros and other related systems, serving as the  functional or application administrator, recommending and implementing system changes, setting priorities, performance monitoring, developing plans for new installations, enforcing system security, systems integration development, working with management and outside vendors to ensure efficiency and currency of the system, and researching new and enhanced methods of delivering services on campus. This position primarily works days M-F, but there may be some on-call evening and weekend duties.

The Manager, UChicago Dining OneCard is a full-time staff position responsible for ensuring the readiness of the ID card system for daily dining service. The Manager resolves problems and adjusts departmental activities in response to the changing needs and demands of the University community, plans and handles financial, technical, administrative, and program aspects of the University's integrated card services for all departments, students, staff and faculty, is responsible for the oversight of all departmental day-to-day technology processes (including oversight of all departmental software and hardware technology), leadership of the campus One Card Program and oversight of the departmental web presence and initiatives.

This staff member coordinates the inventory and requisition for all equipment and technology, oversees the One Card Program and provides supervision for day-to-day  software, hardware and service delivery. The Manager is a member of the departmental management team and provides project support to the Associate Director and Executive Director.

The Manager, UChicago Dining OneCard is responsible for the overall management of the dining function of the University’s Campus Card Program to include operational, fiscal and personnel management responsibilities.  

Significant Responsibilities:

A.    Maintain ID card system and card related networks.

B.    Maintain integrity of financial information.

C.    Provide card services for all dining venues across the University campus.

D.    Market ID card services.

E.    Ongoing development and updating of policies, procedures and standards related to the OneCard Program.

Required Skills and Abilities:

1.     The ability to analyze problems and resources and initiate programs designed for improved productivity.

2.     The ability to communicate effectively orally and in writing.

3.     Strong organizational skills and attention to detail.

4.     Must have strong computer skills including spreadsheets and database applications and experience with client/PC workstation applications.

Qualifications:

1.     Must be familiar with campus card systems.

2.     Higher education work environment experience is preferred.

3.     Flexibility in working hours.

4.     Excellent customer service skills.

This is a full-time year-round position. Salary is commensurate with qualifications and experience. Apply online only to Requisition #087813: https://jobopportunities.uchicago.edu. The University of Chicago is an Equal Opportunity/Affirmative Action Employer.

The University of Chicago is one of the nation's leading institutions of higher education and research. Campus and Student Life (CSL) is a division comprised of 20 departments that serve the University's 15,000 college, graduate, and professional school students, as well as the campus community more broadly. CSL is importantly charged with the dual task of supporting all students in the University, graduate and undergraduate, and managing multiple campus departments and services that serve the entire campus community. CSL's programs and services focus on supporting student academic success, providing opportunities for personal growth and leadership development, developing community and engagement through the residential housing and dining program, and in areas such as artistic expression, community service, spiritual exploration, and athletic competition. The University of Chicago community includes approximately 5,000 undergraduates and 10,000 graduate, professional, and other students and there are over 300 recognized student organizations working together to create a vibrant and dynamic student life.

The University of Chicago is located in the Hyde Park/South Kenwood neighborhood, a racially and economically diverse residential community of 43,000 people on the shores of Lake Michigan, about fifteen minutes south of downtown Chicago.