NACCU Travels the Magical Road to Card Kingdom!
NACCU was founded in 1993 and many things have changed since then. What has not changed is NACCU’s commitment to its mission to provide its membership with responsive, diversified, high quality educational information and services related to the campus card industry. In furtherance of its mission, NACCU presents an annual conference bringing together a variety of individuals from a wide array of disciplines and management perspectives. As such, our annual meeting has developed into the industry’s single most important event as it pertains to learning about the new technological advances, marketing innovations and business practices of implementing, operating, and expanding a successful campus card program.

Orlando is a special place for our 2005 event. Of course there are the theme parks – more than 95! But there is also a science center, parks and gardens, and an array of other entertaining, educational and unique attractions. Perhaps few other places on earth represent the boundless world of imagination that has produced countless innovations and nearly unlimited possibilities. It is truly a magical place! What better place, then, to join your colleagues in taking a renewed look at your own world. Perhaps the magic is closer than you might have expected!

Conference Committee Message
Join us for the 12th Annual NACCU Conference. Each year the Board of Directors, the Conference Committee, and the National Office staff strive to create a unique opportunity for our members – and the entire campus card community.
Our 2005 conference will be truly outstanding. We have incorporated the features you have told us are most important: breakout sessions with five program tracks, discussion tables at each breakfast, Sales Pitch Sunday, dedicated exhibit hall time and User Group Meetings. But by far, we are most proud to offer a series of world-renowned Disney Institute sessions focused on innovation, leadership, service, and people management. These events will contribute to your professional development by infusing energy and excitement into the way you do business.
On behalf of the NACCU Board of Directors, we’d like to thank you for your continuing support to the Association. We look forward to seeing you in Orlando on March 12-16!

Dianna Norwood, Conference Chair
Kathleen Kelly, Conference Co-Chair

Disney Institute
Walt Disney World^® has invested significantly in developing its strategies and business models. The Institute showcases the Disney experiences and the concepts that have been successful over time. The staff are leaders with significant practical knowledge recruited from key Disney operational areas. Their mission is to provide a world-class, unforgettable, professional development opportunity for all. The 2005 Conference will offer several Institute events: a pre-conference behind-the-scenes workshop “Innovation In Action” and three 90 minute General Sessions throughout the conference.

Pre-Conference Workshop
(separate registration is required)
Saturday, March 12
1:00 – 4:00 pm

Innovation In Action
This may be the ultimate professional development event for individuals in our industry! Campus card programs are complex operations involving numerous interrelated activities that must function in harmony. A great deal of design and planning is required. Ongoing attention to detail is essential. Where better to learn the basic principles of managing complex operational activities than from the masters at Disney. There is no doubt you will take back to your operation many practical ideas.

The Disney magic requires a clear vision and hard work to ensure its success, and so does your card program! Get motivated and focused during this three-hour insider’s tour of the behind-the-scenes operations that run the Walt Disney World^® Resort. Facilitators will share stories about the early days in Walt’s career and take you to a variety of locations for an up-close look at innovation in action. You will see how Disney horticulturists create their world-famous topiaries, how Disney’s textile services operate one of the largest laundry facilities in the world, and get an exclusive look at how Walt Disney went from his first talking cartoon to Tomorrowland^®. Wear comfortable shoes. This is a tour you won’t soon forget.

Conference General Sessions
Each morning of the conference will feature a 90-minute Disney Institute general session. Those attending all three sessions will receive a Disney Institute Certificate. This is a very special opportunity for our members to expand their leadership and management skills. NACCU is proud to provide the resources to make this experience a key feature of this conference.

Leadership Excellence
Monday, March 14
8:45 – 10:15 am
This promises to be a lively presentation. However, it focuses on the important matter at the core of all organizational success – leadership. The session facilitators will discuss leadership strategies and the elements of leadership accountability, the cycle of organizational change and the qualities of a learning team. You will discover the significant role vision plays in leadership and learn the key components of the leadership model.

Quality Service
Tuesday, March 15
8:30 – 10:00 am
You will learn about quality service from the people who operate a vast array of service-oriented activities and demand of themselves consistent world-class performance for everyone every day all the time. Learn methods for communicating the quality service theme and standards to all of your employees and for keeping your customers pleased. Examine strategies and tactics for maximizing service delivery systems.

People Management
Wednesday, March 16
9:45 – 11:15 am
Culture is a key people management tool in enabling an organization to achieve its goals. Examine the elements of a successful culture. Learn about four key people management processes. Explore proven methods of employee selection, training, communication and recognition that, together, produce a culture of success for everyone.

Sales Pitch Sunday
March 13
Plan to attend our popular Sales Pitch sessions throughout the day on Sunday, March 13. Sales Pitch Sunday is a unique opportunity that allows our corporate associates the chance to present their latest products and services to our members in a comfortable and non-obligatory environment. Sales Pitch Sunday includes four time periods, each an hour long, at 10:15 a.m., 11:30 a.m., 1:45 p.m. and 3:00 p.m. Three separate concurrent sessions will occur in each period. Lunch will be provided at 12:30 p.m.

General Information

NACCU Conference Registration Rates
Early Bird Member Registration $395
(prior to Jan. 21, 2005)
Member Registration $450
Non-Member Registration $595

Pre-conference Workshop
"Innovation in Action" $125

Newcomers Reception
Sunday, March 13
4:00 p.m.
The Board of Directors and National Office are always excited to have first-time attendees at our annual conference. The Newcomers Reception allows those new institutional attendees a chance to meet one another and share refreshments with fellow first-timers, the NACCU Board, and the National Office staff.

Grand Opening of the Conference Exhibit Hall and Opening Reception
Sunday, March 13
6:00 – 8:00 p.m.
Discover new technology, make a personal contact with vendors, and interact with fellow campus card professionals in this year’s Exhibit Hall. Dedicated time will be available for you to browse and see new products, new innovations and new upgrades to campus ID card systems.
The Opening Reception launches our 2005 conference in the style to which you have become accustomed at a NACCU conference. Come enjoy the food and the fellowship!

Breakfast Discussion Tables
Join a discussion with your fellow conference attendees to start off the morning.
Monday is Regional Breakfast Day. Plan to spend time with your colleagues who share your geography. You may discover an institution with similar interests just down the road.
Tuesday is Table Topics Day. A number of tables will be set aside for a themed discussion, led by a moderator. Find a topic that you’d like to sit in on, learn about, or join and add to the conversation.

Corporate Appreciation Luncheon
Monday, March 14
1:00 – 2:15 p.m.
Our corporate associate members generously provide support for our programs and activities in many, many ways. Our conference would just not be the same without the marvelous cooperation we receive from our corporate members. This luncheon is an opportunity for us to offer our appreciation for their continuing participation in our organization.

Awards Luncheon
Tuesday, March 15
12:15 - 1:45 p.m.
The recipient of the 2005 NACCU-PERSONA Professional Development Award will be honored at this time. We will also announce the winners of the Best Card and Best Marketing Contests. We extend our best wishes to those who will leave the Board of Directors this year. ....and there is always much more!

User Group Meetings
Tuesday, March 15
4:30 - 6:00 p.m.
NACCU has again allotted a special time for User Group Meetings. Here you can network with your fellow system users in a comfortable surrounding.

Annual Meeting
Wednesday, March 16
11:15 – 12:15 p.m.
Please plan to attend this year’s annual meeting. The agenda includes the election of four members to the Board of Directors, annual financial reports and by-law changes. Your voice in the Association is important
to NACCU.

Best Card and Best Marketing Contests
It is now a NACCU tradition! ColorID has again generously agreed to sponsor the Best Card Contest and Best Marketing Contest. The winning school of each category will be awarded a plaque and one free 2006 conference registration.
Enter your ID card and your best marketing materials for the two contests by sending four copies of each card and marketing collateral to the NACCU office. Entries must arrive at the National Office by February 1, 2005 to be included in the contests. All registrants will have the opportunity to vote for their favorites. Note: beginning this year, schools that have won in any of the previous five years will not be eligible for an award.

Solo Travelers
If you are traveling to the conference by yourself, come early and meet your fellow solo travelers on Saturday, March 12 for dinner. For more information contact the National Office or Candace Elderkin, Solo Event Coordinator, at celderki@mesastate.edu.