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Blackboard Releases New Self Service Kiosk Partnership with RMS-TOUCH Delivers Increased Operational Efficiency for Blackboard Transaction SystemTM Clients Washington, DC, – April 24, 2007 – Blackboard Inc. (Nasdaq: BBBB) announced today the release of a new self service kiosk for the Blackboard Commerce Suite™, a family of applications supporting one-card transactions on-campus, off-campus and online and allowing for identification and security access The RMS-TOUCHTM Kiosk is a web-based, self-service touch screen ordering system aimed at providing increased customer service where students can order food and pay directly with their campus card. The RMS-TOUCH Kiosk answers the student need for greater service while also helping reduce staffing requirements. The kiosk is customer-activated with customizable menus, making it very easy to use while allowing customers to order standard menu items, or custom items such as “Made to Order” sandwiches. “Self service devices like the RMS-TOUCH Kiosk are helping Blackboard clients improve their operational efficiency,” said Russ Carlson, President of the Blackboard Commerce Group. “The RMS-TOUCH Kiosk also improves campus life by meeting the demands of today’s students who expect fast, efficient service.” The RMS-TOUCH Kiosk allows students to initiate a food order and either pay directly via the kiosk using their campus card, or pay at an alternate service location. Because the student is entering the order themselves, an entire step in the order entry process is virtually eliminated. Staff required to take orders is thereby reduced, and orders are transmitted directly from the kiosk to the kitchen, reducing order entry errors. "Acceptance of self-service kiosks is reaching new highs,” said Richard Adler, President of RMS-Touch. “Ordering with the RMS-Kiosk and the Blackboard interface saves students time waiting on sandwich lines as well as at the cashier. With easy and accurate ordering and quick pay technology, schools and students both win!" RMS-TOUCH Kiosk also allows for particular items to be highlighted during the ordering process, creating upsell and cross promotion opportunities that can increase the average ticket amount. Average customer wait times are reduced in this more efficient process.
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Blackboard Inc.
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