
MagTek helps
Credit Union increase Customer Service
and Security
Carson,
CA – September 27, 2006 – MagTek®, a
global leader in electronic payments
technology, announced today that
Arrowhead Credit Union with nearly $1
Billion in assets and more than 155,000
members has selected MagTek’s IntelliPIN®
to provide positive identification and
secure transactions using two factor
authentication.
Arrowhead Credit Union in San
Bernardino, CA is using the IntelliPIN
at the teller window to help reduce
fraud and identity theft and increase
security and payment transaction speeds.
The member swipes his or her card and
keys his or her PIN into the IntelliPIN
to provide positive identification when
performing a transaction. Once the PIN
is verified, the customer’s account
information is displayed instantly on
the teller PC.
“Our personable Member Services
Representatives and Tellers know many of
our members by name”, said Vaughn Book,
Arrowhead’s Senior Vice President of
Operations and Technology. “However, as
Arrowhead expanded the number of
branches to 25, familiarity and
recognition were not as easy and we
needed to assure our members we are
doing more to protect them against
identity theft” added Mr. Book.
Mr. Book saw the value of MagTek’s
IntelliPIN® product and its ease of
integration allowed his team to write
the middleware that provided the direct
interface to Arrowhead’s core data
processing system for PIN verification.
In today’s fast changing financial
environment, positive identification of
the account holder and increased value
of the use of Arrowhead’s Debit Card
product have resulted in better member
service and cardholder security.
About MagTek
Since 1972, MagTek has been a world
leader in electronic transaction
technology, from magnetic stripe card
readers and writers to high-accuracy
MICR check readers and scanners, secure
PIN issuance and cardholder verification
systems. The company's products and
components are in use today at
point-of-sale (POS) and back-office
locations in thousands of companies
around the world; incorporated into
kiosks and ATMs, banking customer
service terminals, custom retail POS
terminals, and restaurant and
hospitality equipment. MagTek is based
in Carson, California and has sales
offices throughout the United States,
Europe, and Asia, with independent
distributors in over 40 countries.
About Arrowhead Credit Union
The Arrowhead Credit Union is committed
to serving its members financial needs
by providing the ultimate in banking
convenience, excellent member service,
convenient branch locations, competitive
savings and loan programs and much more.
Arrowhead Credit Union offers convenient
24 hour access to your accounts, loan
approvals online in seconds, and our
online Banking service, each of which
are available when it's convenient to
you.