Opening - Auxiliaries Analyst
The Auxiliary Analyst works directly with customers to manage all university ID accounts, creating new accounts as access rights are approved and disabling accounts as necessary – lost cards, separation, etc. They must analyze and resolve access and transaction network related problems reported by AU students, faculty, staff, alumni, parents, and contractors/vendors.
This position trouble shoots access software and transaction software issues inherent in the campus-wide card system via telephone, web, and email. The analyst will need to anticipate customer needs and offer additional assistance as needed; as well as track all incidents and requests for year-round analysis of peak use and relevant data points to ensure effective and consistent responses to inquiries.