Opening - Customer Engagement Specialist I
The Customer Engagement Specialist I is a member of the team responsible for the forward-facing operations of the division of Campus Services and serves as the first point of contact for students, faculty, staff and vendors. The Customer Engagement Specialist I handles computer, telephone and in-person inquiries related to parking, Splash Cards and Splash Card declining balance accounts for downtown campus and facilities repair requests. This position is responsible for adding funds to Splash Card accounts, selling parking permits, taking citation payments, and balancing receipts. Answers questions or inquiries related to shuttles and transportation, mail services,bookstores, Campus Services and the university. Works independently and manages facilities work requests via phone and Service Wave.