Opening - Customer Service Assistant, PennCard

Career Center ,

The Business Service Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD’s mission is to provide high-quality service in a fiscally responsible manner. The Division is currently focused on three major initiatives: Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels; driving productivity for the Division and its customers through the better use of technology, and enhancing service offerings through upgrades and expansions of facilities.

One of 18 departments in BSD, the PennCard Center provides identification cards and related services to the University community. PennCard seeks a team-oriented individual who will serve as the first point of contact for the PennCard Center, and provide courteous and professional customer service in a complex customer service environment to those needing assistance, information, and problem resolution.

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