Opening - Customer Service Rep
This position is split across two offices. First, act as the main office contact person for the i-card Programs Resource Center, answer office phone calls and route as appropriate, monitor and respond to the general office email account, respond to client requests, monitor the semi-automated UIN generate process, work with MRRT on record resolution issues, and schedule/train student workers. Second, assist at the ID Center to take photos, issue ID cards, and answer phone calls. Expectation is roughly a 75/25% time-split between the two offices, with seasonal adjustments as necessary.