Opening - Manager, BUAS Customer Service Office

Career Center,

The Manager oversees the forward-facing operations of the Customer Engagement office within the division of Campus Services carrying out the mission of enhancing the campus experience to power student success. This position is responsible for providing leadership, direction, mentoring, and employee development to the staff responsible for the effective execution of customer engagement activities. The manager fosters a culture of collaboration and service excellence. This position directs a diverse range of administrative duties and ensures a high level of accountability using multiple enterprise systems. The Manager works closely with the Director of Campus Services to identify and integrate other customer-facing activities to improve customers’ experiences with Campus Services and to maximize the use of divisional resources. This position shall work closely with unit managers and campus partners to ensure a high-quality customer service experience. The manager is accountable for the fiscal management of approximately $12m in board revenue, $2m in declining balance funds, $1.2m in parking fees and fines, and an expense budget of approximately $500k.

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