Opening - Manager of Retail, Cafe, and Visitor Experience

Career Center ,

The Manager of Retail, Cafe, and Visitor Experience is a critical member of the Institute for Contemporary Arts's department of Facilities and Experience Design, overseeing the vision and all operations of the ICA Cafe, and the daily operations of the ICA Shop. The ICA's retail program is a synthesis of carefully curated food, beverages, artist books and editions, storytelling, and intimate programming. It is firmly rooted in our commitment to create sustainable operations that support welcoming, inclusive, and curious art and artist-focused opportunities. Retail at the ICA is an open and dynamic endeavor, and amplifies the creative culture in Richmond and beyond.

The Manager of Retail, Cafe, and Visitor Experience is an entrepreneurial and collaborative leader who works independently and is skilled at guiding visitors in making connections between the ICA's retail program and the work we do in our galleries and beyond. A welcoming and knowledgeable staff is key to the visitor experience at the ICA, and the Manager of Retail, Cafe, and Visitor Experience ensures that retail employees conduct retail operations with the ICA's ethos of hospitality and openness.

The Manager of Retail, Cafe, and Visitor Experience reports to the Director of Facilities and Experience Design, works with colleagues across the ICA, is supported by a team of hourly and student Visitor Experience Associates, and provides leadership, guidance, and expertise as a liaison between the ICA and the communities it serves.

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