Opening - Service Center Operations Analyst

Career Center ,

Incumbent serves as Service Center Operations Analyst within Student Financial Solutions (SFS) - a multi-divisional unit of Business and Financial Services (BFS). SFS serves as the central point of contact for student inquiries related to billing, payments, refunds, scholarships, campus ID card, loans, student accounts, and general information related to division process partners such as Financial Aid, Housing, and Registrar.

This position provides oversight of the SFS Customer Service Center to include all inquiries received via email, phone or in-person - approximately 20,000+ inquiries annually. The incumbent serves as a contact to various campus departments on matters relating to financial aid refunds, billing inquiries, direct bank deposit, scholarship and private loan checks ($50M annually), Triton Registration Installment Plan (TRIP), e-check, e-bill and withdrawals. Incumbent serves in work lead capacity for student employees and uses a designated Customer Relationship Management (CRM) platform to facilitate customer support. This position serves in back-up capacity for other Financial Services Analysts. In addition, the incumbent will be involved in departmental projects in varying roles.

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