Opening - Systems Support Analyst
This position sits at the cross-section of technology and business. It provides support for Harvard Transportation Services (HTS) Campus Service Center (CSC) group. To be successful, this role requires gaining a deep understanding of the CSC business operations and workflows; developing a close partnership with the Harvard University Information Technology (HUIT) group; and identifying ways to improve business efficiency with effective use of technology.
Primary responsibilities include supporting the department’s Software applications and staff training programs. Position will participate in a variety of support tasks for multiple CSC and University platforms including CBORD Gold, HID Fargo Connect, Salesforce, Maximo, My Photo, HOPPS, T2 Flex, Website Support and other systems as needed. Duties may include acting as a customer liaison for the resolution of issues, administering user accounts, running, and analyzing custom reports, implementing data quality control procedures, partnering with Harvard University’s Information Technology (HUIT) team to identify and resolve root cause of problems, developing and maintaining training materials for peers for common workflows and operational issues, supporting HUIT with QA of systems after routine maintenance and upgrades.