Opening - Technical Support Specialist Senior
Supports users ensuring successful installation and on-going use of workplace endpoint technologies, servers, hosted solutions and applications within complex environments. Evaluates new technologies for fit within existing environments. Manages medium to large projects, working closely with peers and users to deliver optimum service. Contributes to defining and implementing policies, procedures, and standards and ensures their conformance with information systems goals and procedures. Monitors and troubleshoots complex technical problems utilizing hardware and software testing tools and techniques. Provides leadership as technical resource to users and team.
Endpoint technology to include workstations, printers, video conferencing equipment, interview room video management system, in-car digital video recorders, body-worn cameras, VPN clients, WAPs, ticket writers, digital signage, radios, GPS tracking devices, mass notification sirens and systems, key management systems, digital and analog voice recorders.