NACCU 2025 Annual Conference

PRE-REGISTRATION REQUIRED

Learn how to create more efficient usage of your data in the 1.5 day training. You will learn how to be a data hero!

PRE-REGISTRATION REQUIRED

Day 2

The registration desk is your central location for conference-related questions. Come on by any time you have questions about event locations, using the mobile event app, or anything else! We're here to help!

PRE-REGISTRATION REQUIRED

Welcome to the NACCU Industry Essentials Institute! The IEI provides you with a comprehensive professional development opportunity that will broaden your understanding of the transaction and identification industry and allow you to establish a network of peers to turn to in the future.

9:45am -   Check in
10:00am - Institute begins
12:00pm - IEI Attendee Lunch
3:45pm -  Wrap Up and Certificate Presentation

All Canadian attendees are welcome to join us at this meet and greet!

Canada

If you are participating in the mentor / mentee program, join us for this reception to meet your mentor/mentee and connect with others! We'll go as a group to the Opening Reception at 7:00.

Click here to learn more and sign up to participate in the mentor program! https://www.naccu.org/naccu-2025-mentor-program

Join us at the Opening Reception!

Wear your colors - represent your school, card program, or sports teams by wearing your favorite gear! Is this your first time at the NACCU Annual Conference? Come on in the reception and head over to First-Timers' Corner. You'll get to meet NACCU board members and staff, and be introduced to other first-timers and seasoned attendees. Perfect for extroverts and introverts alike!

The registration desk is your central location for conference-related questions. Come on by any time you have questions about event locations, using the mobile event app, or anything else! We're here to help!

Enjoy a buffet-style breakfast with your NACCU peers! If you have dietary restrictions, the dining staff is here to help.

Here we go! We'll kick off the conference with a warm welcome, then hear from keynote speaker Scott Dikkers, founder of the oconci comedy empire The Onion; Public Relations and Marketing Authority. Scott Dikkers is a #1 New York Times bestselling author, comedy writer, and comedian widely regarded as one of the most influential pioneers in comedy history. His visionary leadership at The Onion, his groundbreaking comic strip Jim’s Journal, plus his multiple top-10 comedy podcasts have garnered him tens of millions of fans all over the world. Rolling Stone named him one of its top 10 favorite writers. Entertainment Weekly designated him “the funniest person in America” and placed him on the “It List” of the hottest celebrities in show business.

He graced the cover of Time magazine as one the top 50 movers and shakers online. He’s the winner of the Thurber Prize for American Humor, a Peabody, and more Webby awards than any other individual or organization. Considered a one-of-a-kind comedy legend throughout the entertainment industry, he literally wrote the book on comedy, the bestselling How to Write Funny, which spawned a training center at the famed Second City in Chicago where he mentors young creators who have gone on to win Emmys, Grammys, and Oscars. More about substance than hype, Scott makes clear how the creative process needs to be open, challenging, and engaging for teams and individuals to achieve their dreams.

• 
  Scott Dikkers

  Keynote Speaker

Offering a comparative analysis of recent dining projects of two universities, highlighting the contrasting approaches of new construction versus renovation. The University of Pittsburgh's newly renovated eatery represents a forward-thinking, integrative approach to campus dining, combining technology, and multiple partner collaborations to enhance student access. In contrast, the University of Montana's dining construction re-envisions an existing space to meet evolving student needs while preserving the essence of its campus heritage. Through the unique challenges and outcomes of each project, we will explore how both institutions have tailored their dining experiences to align with operational efficiency and modern student expectations.

Discussion Questions
1. What does collaboration look like for your campus when planning projects on campus?
2. What technology considerations do you make when introducing or reintroducing a new building on your campus?
3. How do you engage with your shareholders on needs for new or existing spaces on campus?
4. What have you found success in and what challenges were presented during the process of renovation or new construction?

Two things attendees will know or be able to do by the end of your presentation
1. Learn about the different challenges and successes that come with new construction and a renovation of dining facilities.
2. Learn how to leverage your technology to better enhance the student experience.

• 
  Julie Bannister

  Assistant Vice Chancellor, Auxiliary Services

  University of Pittsburgh
• Andrew Treu

  Assistant Director, Griz Card Center

  University of Montana

With shrinking budgets and limited staff, many organizations do not have time to do important but repetitive tasks. Here’s where automation can help! We will tell you our story on how we are doing tasks in seconds, rather than hours with free tools embedded in our common productivity software. This new approach have transformed our business processes saving us time and resources, a true operational efficiency.

Discussion Questions
1. Using “Poll Everywhere” we will engage our audience with questions: • asking their professional level and field • asking of the audience their understanding of automation versus artificial intelligence • asking what productivity tools they use

Two things attendees will know or be able to do by the end of your presentation
1. Understand how automation is used •
2. Learn two tools

• 
  CoCo Dean

  Onecard Specialist

  University of California, Irvine
• Brice Kikuchi

  Associate Vice Chancellor, Auxiliary Services

  University of California, Irvine

The spiritual successor to his 2024 annual conference session 'Do Campus Card Systems Impact Student Retention and Graduation Rates?', Paul Schantz will share the results of his doctoral research into Campus Card Systems. Do they contribute to increased student engagement? What about retention and graduation rates? What kind of perceptions do various campus stakeholders have about campus card offices and the data they steward? Come find out what the research says. The findings associated with Paul's doctoral research questions will form the basis for session engagement.

Discussion Questions
1. Do relationships exist between Campus Card Office Administration/Staffing characteristics and stakeholder perceptions of the usefulness/potential use of Campus Card System Data?
2. Are campuses with more software systems integrated into their Campus Card System more likely to conduct more and/or more sophisticated reporting on their Campus Card System usage?
3. Do campuses with more software systems integrated into their Campus Card System have more engaged students?
4. Do campuses that invest in more sophisticated Campus Card System reporting have higher student retention and graduation rates?

Two things attendees will know or be able to do by the end of your presentation
1. Relevant doctoral-level research about Campus Card Systems will be made available to NACCU members as a resource.
2. Learn how to use these research findings to inform conversations with campus leadership about the value your card office - and the data that you steward - brings to your campus.

• 
  Paul Schantz

  Director, Web and Technology Services

  Cal State Northridge

In September 2024, Algonquin College, along with three other Ottawa institutions launched a project to combine a campus card with a student transit card (previously two separate cards). While great efforts were taken to plan for this launch, many problems arose that created significant start-of-term challenges. This presentation is intended to share the lessons learned to help others navigate potential pitfalls for similar projects.

Discussion Questions
1. What benefits do you see to combining a campus card with a student transit card?
2. What disadvantages do you see to combining a campus card with a student transit card?
3. What red flags do you see in how we prepared for this project launch?

Two things attendees will know or be able to do by the end of your presentation
1. To be able to identify the pros and cons of combining a campus card with a student transit card.
2. To have a plan in place to handle problems that may arise for projects of a similar nature.

• 
  Danny Albert

  Manager

  University of Ottawa
• 
  Amanda Bennett

  Senior Manager of Technology

  Algonquin College
• Garrett Stewart

  Manager, Campus Identification and Information Services

  Carleton University

Ever wonder how other campuses run their meal plan programs, what tools and software they use, how they handle day-to-day challenges, or are you looking to gain insights into managing dining and vendor partnerships? Look no further! In this comprehensive session, we will explore innovative tools and strategies for effective meal plan program management. Using George Mason University as our starting point and with the student experience in mind, we will discuss the meal plan ecosystem, best practices, leveraging data to optimize operations, and how to stay agile in the face of adversity.

Discussion Questions
1. What does the basic structure of a meal plan program look like and what work is required to maintain it?
2. How can we use data and technology to optimize our products, streamline reporting, and simplify our processes?
3. What are some of the frustrations and challenges in administering a meal plan program and what can we do to overcome these obstacles?
4. How can we maximize the effectiveness of our dining partners and vendor relationships?
5. With a focus on the student experience: how can we improve and enhance our meal plan programs, reduce costs, and increase the quality of our deliverables?

Two things attendees will know or be able to do by the end of your presentation
1. We aim for our audience to leave with new tools and strategies to tackle the day-to-day challenges of administering a meal plan program.
2. We seek to facilitate peer discussions, encourage the exchange of meal plan program models, and spark ideas for enhancing existing meal plan programs.

• Jeremiah Garcia

  Assistant Director, Mason Card Office

  George Mason University

Our offices are called upon to get things done: yesterday - even if we haven’t been provided with what we need to fulfill the request. How is this behavior and (sometimes) unobtainable expectations impacting you, your team, and your operations? Learn how the EmoryCard team has put best practices in place to establish clear service requirements that ensures our campus partners understand what steps they need to follow for exceptional service.

Discussion Questions
1. Are you doing any level setting with your campus partners related to their expectations of what (and when and how quickly) you can provide?
2. Are you noticing changes in your staff wellness and morale at certain times of the year? What are you doing to address those changes and put them first?
3. Are you tracking implementation changes and how they impact your team and campus partners?

Two things attendees will know or be able to do by the end of your presentation
1. Our customers cannot dictate our operations - we control how we get our business done and in turn the expectations.
2. Level setting (and sometimes saying no) will help campus partners understand (and hopefully begin to respect) the importance of our work.

• Ashley Hoskins

  Office Assistant

  Emory University
• 
  Kim Pfeffer

  Director, EmoryCard

  Emory University

Access began with keys and then there was a better way, though the journey to access control is one of ups and downs, good and bad, success and failure it is worth taking but it may not be for the weak. We will be here to share our stories to lift others up to believe they too can make it happen. Sometimes with very tiny steps and often with giant leaps of faith. Soon you will not imagine life without it and neither will your schools, your administration, students.

Discussion Questions
1. What led your institution to wanting managed access, what was the goal?
2. Who on your campus championed the desire to go down the path of access control?
3. Who has a success story to tell and who may have a failure to engage story form their schools.

Two things attendees will know or be able to do by the end of your presentation
1. The road we take to access at our institutions may be very different, but we all got to an access goal. So as different as the road may be we have way more commonality than differences.
2. In this world of access, you are never alone, someone has been where you are going and are willing to help you along the way.

• 
  Julie Wesel

  Assistant Director for Systems

  Virginia Tech

Time for lunch! This unprogrammed lunch offers you an opportunity to network with new and old firiends.

This session will walk through some basic policies and principles when planning out an electronic access management program. The content being presented is not geared towards a single transaction system, but can likely be applied to most. This presentation will NOT focus on hardware or equipment.

Discussion Questions
1. What type, if any, of access management do you currently have in place?
2. What are some challenges you have with your current access management system?
3. What are some best practices you can share from your current access management system?

Two things attendees will know or be able to do by the end of your presentation
1. Walk away with a better understanding of basic access management policies and principles.

• 
  Anthony Condo

  Director of Campus Services

  Swarthmore College

Looking for ways to celebrate your students’ success at graduation while also generating revenue? What about elevating your campus brand utilizing your card office? Have you gone mobile, but hear your campus lament the lack of a physical piece of memorabilia? Join this session to discover how three different universities are achieving these goals with their own Commemorative Cards!

Discussion Questions
1. What is your primary reason for establishing a Commemorative Card Program?
2. What other entities on campus can you collaborate with to help create and/or promote your Commemorative Card?
3. Are there ways to add a philanthropic support to the Commemorative Card sales model?

Two things attendees will know or be able to do by the end of your presentation
1. Establish a Commemorative Card program plan
2. Understand the opportunities available to creatively leverage the card office on your campus

• 
  Jennifer Banfield

  Communications Specialist

  University of Florida
• 
  Courtney Petrizzi

  Action Card Services Specialist

  The University of Alabama

Decisions driven by data are critical to ensuring that our institutions are running efficiently and effectively. We need to understand how operations are running and the impacts of the utilization of services. Budgets are getting tighter. We're being asked to not only do more with less, but to be impactful with our services. Every student community of one wants to be heard and accommodated. We need to tailor our services for each student's journey. We can only do that by looking at the data.

Discussion Questions
1. What is your current feedback loop with students on your campus?
2. How is the card office collaborating with units on your campus to enhance existing datasets?
3. Are there areas where you think that something doesn't pass the smell test, but you're just not sure how to get to the data?
4. Does your campus have data centricity?
5. What are some obstacles in your way to obtaining or sharing data on your campus?

Two things attendees will know or be able to do by the end of your presentation
1. Data is powerful, but only if you can present it in a way that is easily digestible and actionable.
2. Find the data advocates on your campus and collaborate to build a culture of data centricity.

• 
  Wayne Fields

  Assistant Director, Student Affairs IT

  University of California, Irvine

Secanda Suite: One Platform, Total Protection. Secure identities, transactions, access, and integrations—your complete solution for a secure digital ecosystem. With Secanda SUITE, you’re equipped with powerful, adaptable security that fits seamlessly into your workflow. Protect your assets, streamline compliance, and maintain peace of mind—all with minimal complexity.

Discussion Questions
1. The benefits of having one system to create Credential, App, Pay, integration to third party system and to create your own workflow.
2. No credential price, only one license for the platform, your budget is known at the beginning of the year with no extra cost.
3. Secanda Pay, top up your account or pay directly with your own wallet with low transaction fees.
4. Credential can be created for user on campus or outside campus.

Two things attendees will know or be able to do by the end of your presentation
1. Model of Pricing
2. Easy installation and open system to third party, power control by the client.

• Sebastien Dayer

  CSO

  Secanda
• Christophe Pierroz

  CTO

  Secanda

So your campus has gone mobile - now what? As we navigate the changes on campus to allow for mobile credentials, we must be mindful of the personnel challenges we may face as your card office staff navigates possible changes to their roles and responsibilities.

Discussion Questions
1. How many of you have launched mobile credentials on campus or are planning to in the next year?
2. What was the immediate reaction to the card office staff when you mentioned launching mobile credentials on campus?
3. What were some of the biggest concerns or hesitations from your staff, how did you navigate that?
4. What is your current or planned workflow for support and troubleshooting pertaining to mobile, how does that impact your card office?

Two things attendees will know or be able to do by the end of your presentation
1. Moving to the mobile credential technology does not have to be a negative impact to your card office.
2. Think outside of the box to new opportunities or services the card office staff can offer with less of a demand for physical card printing.

• Kate Grayson

  Senior Director of Auxiliary Technologies

  Savannah College of Art and Design

As universities strive to attract digitally-savvy students, providing a smooth and modern onboarding experience is crucial. This session demonstrates how institutions can integrate identity verification (IDV) with self-service Identity Badge issuance to prepare students for success before they arrive on campus. Using secure IDV technologies, students can verify their identities online, upload documents, and have their ID card ready to print from any self-service location of their choosing. Upon arrival, they can quickly retrieve their personalized ID card at a self-service kiosk, avoiding long lines and paperwork. This process not only enhances operational efficiency but also leaves students with a positive first impression. This session is perfect for administrators, IT professionals, and enrollment leaders looking to modernize their onboarding processes.

Discussion Questions

Two things attendees will know or be able to do by the end of your presentation
1. How to blend digital-first experiences to enable the student on campus.
2. The benefits of IDV in reducing fraud and streamlining enrollment.
3. The latest self-service badging technologies.
4. Practical steps to implement efficient ID issuance workflows.

• 
  CoCo Dean

  Onecard Specialist

  University of California, Irvine

As a College and University administrator, would you like more flexibility in your issuance process? Join us to hear how issuance flexibility has improved the experience at Carleton University, James Madison University, and North Carolina State University.

Discussion Questions
1. Why did you choose issuance flexibility?
2. What challenges did you face when you decided to move to a more flexible process?
3. What are your top wins for students and administrators?
4. If you had to start over with a new, flexible system today what would you do differently this time?

Two things attendees will know or be able to do by the end of your presentation
1. Best practices for implementing a flexible issuance process
2. Different levels of flexible issuance that are available to them

• 
  Chris Dunham

  IT Director

  North Carolina State University
• 
  Nathan Gray

  System Administrator, Campus Card Services

  James Madison University
• 
  David O'Driscoll

  Sr. Director, Strategic Initiatives

  HID
• Garrett Stewart

  Manager, Campus Identification and Information Services

  Carleton University

In a city dedicated to guessing the future, ColorID will take a shot at predicting where the modern campus will be in 2030. While there has been a lot of emphasis lately on particular technology solutions, this session will include a comprehensive discussion about the whole of the campus identity environment, how individual systems are affected by their ability to innovate and connect with emerging and legacy systems and how each school can plot a course to their own unique identity future.

Discussion Questions
1. Where will your campus be in 2030, with regard to identity technology?
2. What assessments of all your identity technologies have been done recently?
3. Do you have a good idea of how to get where you want to go?

Two things attendees will know or be able to do by the end of your presentation
1. How to assess at a high level, what identity technologies, systems and connectedness are in place at our school right now
2. What to incorporate when planning upgrades and navigating changes in infrastructure and/or system providers to move to a Modern Campus

• Danny Smith

  Owner

  ColorID
• 
  David Stallsmith

  Director of Product Management

  ColorID

Budgeting is an essential responsibility for every card office—make it impactful. Discover the strategies that have enabled SharkCard Services at Nova Southeastern University to secure funding for both daily operations and significant projects. Gain the flexibility and confidence to support your office's success and resilience, no matter the challenges ahead.

Discussion Questions
1. How should I manage my budget?
2. What can/should I do when the unforeseen occurs?
3. Which should be prioritized, importance or urgency?
4. Can I really do more with less?

Two things attendees will know or be able to do by the end of your presentation
1. How to create a budget that's adaptable.
2. Your budget is not a constraint but freedom.

• Titus Johnson

  SharkCard Technician

  Nova Southeastern University
• 
  Vernol Robinson

  Director, SharkCard Services

  Nova Southeastern University

Join Allegion for an insightful and interactive panel session that examines how strategic eco-system partnerships can help address full Use Case Coverage and maximize mobile credential adoption on your campus. Our panel of experts consists of representatives from two institutions (Auburn and Tennessee) and two eco-system partners (rf IDEAS and Elatec). Panelists will discuss how these partnerships can drive a seamless, secure, and connected campus experience that enhances student engagement, optimizes administrative workflows, and strengthens campus security, while breaking the dependency on traditional ID cards.

Discussion Questions
1. What is 'Use Case Coverage'?
2. How does Use Case Coverage and mobile adoption correlate to each other?
3. What are examples of challenging Use Case Coverages at your institution when considering mobile?
4. Does the card/credential technology path our institution is on now provide us the ability to achieve total Use Case Coverage?

Two things attendees will know or be able to do by the end of your presentation
1. Understand why total Use Case Coverage is important to your plans to go mobile.
2. Identify strategies to eliminate any dependence on your current ID cards when going mobile.

• 
  Melanie Chambless

  TigerCard Office Manager

  Auburn University
• 
  Mike Henderson

  VolCard Technology Manager

  University of Tennessee at Knoxville
• 
  Jeff Koziol

  Higher Education - Business Development Manager

  Allegion
• Gourgen Oganessyan

  Global Lead, Strategic Alliances

  rf IDEAS
• Jason Ouellette

  VP of Innovation

  Elatec

The student experience has undergone a profound transformation over the past few decades, driven by technological advances, shifting cultural norms, and a broader focus on sustainability and diversity. In this session, we will explore the generational differences between today’s students and those from previous years, highlighting the ways in which technology, global connectivity, and evolving social dynamics are reshaping technology solutions for the evolving students’ needs. As today’s students continue to evolve, so must our approach to card services on campuses. This talk will provide a comprehensive view of how modern learners differ from previous generations and offer practical insights into how universities can effectively support and engage with this new wave of students. Join us for an engaging session where we dissect the journey of the card office at Emory University together with TouchNet’s OneCard solutions, and showcase how to not only weather the storm of change but how to emerge stronger and more relevant than ever. This presentation promises valuable insights into the strategies, challenges, and triumphs of a card office boldly shaping its destiny in the evolving higher ed landscape for the next generation.

Discussion Questions
1. What are the key differences of needs in the next generation of students?
2. How to utilize a single credential and biometric insights to meet the needs of the next generation of students?
3. How does TouchNet utilize their diverse partner network to allow campuses to choose the solutions for service delivery that align with their priorities?
4. What’s next for TouchNet as they continue to evolve their card solutions to meet and exceed the needs of incoming students?

Two things attendees will know or be able to do by the end of your presentation
1. Generational differences between today’s students and those from previous years, specifically in regards to technology.
2. How universities can effectively support and engage with this new wave of students.

• 
  Jennifer McNeill

  Strategic Partnership and Development Director

  TouchNet
• 
  Kim Pfeffer

  Director, EmoryCard

  Emory University

In this session, we’ll explore our ongoing transition from RMS to StarRez, with a focus on migrating the meal plan process and automating what was once a highly time-consuming manual system. The goal is to give students more control with daily updates to the card system, replacing the previous labor-intensive processes. Join us to hear about the progress we've made, as well as valuable insights and lessons learned that can inform your own systems.

Discussion Questions
1. How many of you offer meal plans?
2. Where do meal plans rank in terms of a revenue source for your campus?
3. How do students to sign up for meal plans and make changes? Are there manual steps? Automated? Is it seamless?

Two things attendees will know or be able to do by the end of your presentation
1. Understand StarRez meal plan capabilities and integration options.

• 
  Roman Fahrmann

  Director of Technology for Business Services

  University of North Carolina at Charlotte

Modern campuses need more than just traditional security systems—they require streamlined access solutions that improve safety and daily operations. This session explores how unifying access control with a card-based system can simplify management and provide valuable insights into campus activity. From securing facilities to enabling cashless payments and optimizing space utilization, discover how a connected access control solution not only enhances security but also supports smarter decision-making to create a safe and efficient educational environment.

Discussion Questions
1. Current Challenges: What are the biggest challenges you face in managing access and security across your campus?
2. Integration Needs: How important is it for your security system to integrate with existing tools and services, like cashless payment or attendance tracking?
3. Data Utilization: How do you currently use data from your access control systems to improve campus operations or safety strategies?
4. Future Vision: What would an ideal access and security system look like for your institution in five years?

Two things attendees will know or be able to do by the end of your presentation
1. Unified Security and Operational Efficiency: Learn how integrating access control, video surveillance, and data analytics into a unified platform can simplify campus security, enhance safety, and streamline daily operations.
2. Data-Driven Campus Insights: Discover how analyzing access card usage data can improve security strategies, optimize facility utilization, and create a safer, more efficient campus environment.

• 
  Bruce Canal

  Account Executive, Education

  Genetec, Inc.

The campus card is one of the most essential yet often overlooked resources at universities. It impacts nearly every aspect of campus life, from building access to meal plans, parking, and more. Every year, universities nationwide prepare to welcome their largest batch of new students during fall move-in and start-up, making it the busiest and most critical time for campus card offices. However, there is no universal guide to help navigate this crucial period. In this interactive session, Daisy Del Fierro and Cassie Bruner will share insights and strategies for preparing for your first fall semester as a new professional in the campus card office. Participants will explore practical tips for managing peak periods, building interdepartmental relationships, and ensuring a smooth and efficient card distribution process.

Discussion Questions
1. Why is the campus card such a vital resource for students, and how can we highlight its importance during fall preparation?
2. What are the most critical tasks to prioritize when planning for move-in and start-up as a new professional?
3. How can card offices efficiently manage high-volume card issuance and student inquiries during peak times?
4. What strategies can help you quickly familiarize yourself with your office's tools, policies, and stakeholders to ensure a successful fall semester?

Two things attendees will know or be able to do by the end of your presentation
1. Participants will gain a deeper understanding of the campus card's critical role in supporting the student experience during move-in and beyond.
2. Participants will leave with ideas for effective strategies and tools to improve planning and operations during the busy fall semester.

• Cassie Bruner

  Director, Cougar Card Services

  University of Houston
• 
  Daisy Del Fierro

  Coordinator, Cougar Card Services

  University of Houston

Time for an energy boost between education sessions!

On campus protests can raise a lot of security concerns, and if you manage access control, you might be asked to make quick changes. This panel discussion will feature several schools that had encampment protests last year and how their access control systems and solutions were leveraged to address security concerns.

Discussion Questions
1. What security concerns are raised due to protests?
2. What capabilities do you have to make quick changes to access control protocols?
3. Who makes decisions on access control changes during protests or other emergencies?
4. Did on campus protests cause you to change how you do access control moving forward?

Two things attendees will know or be able to do by the end of your presentation
1. Access control capabilities
2. The need for partnerships with other security leaders on your campus

• 
  Anthony Condo

  Director of Campus Services

  Swarthmore College
• 
  Emily Dieker

  Director, GWorld Card Program

  George Washington University
• John Gulla

  Director of Access Control and Emergency Preparedness

  University of Miami
• 
  Nicole Kerns

  Director

  University of Southern California
• Richard Tamborelli

  Associate Director of Card Services and Access Control

  Rhode Island School of Design

In this non-technical session we’ll delve into the meaning of a “connected campus” and the benefit it can offer your constituents to enhance their time both on and off campus. By leveraging partnerships forged by your technology providers, you can efficiently offer a host of sought-after features and functions for your community such as online food ordering, door access, robotics delivery, access to storage lockers, frictionless retail and a rewards program to name just a few. The power of APIs make such an ecosystem a reality and we’ll hear from Vanderbilt University regarding their connected campus vision, where things stand today and the journey it took to get there.

Discussion Questions
1. Who is working on building a connected campus right now?
2. What desired service or feature are you hearing the most about on-campus right now?
3. Who has implemented a loyalty or rewards program on-campus and have you observed any changes in student behavior?

Two things attendees will know or be able to do by the end of your presentation
1. Baby steps are okay! To create the vision, start with foundational building blocks. Rome wasn’t created overnight.
2. Leverage the partnerships your technology providers can already support. Engage with your student population to find out what services, products and features they want as part of their day-to-day life both on and off-campus.

• Mark Brown

  Director, IT, Administrative Operations

  Vanderbilt University
• Sami Takieddine

  Director, Enterprise Partnerships

  Transact + CBORD

Learn how to navigate the Card Services Industry and set yourself up for success! We will provide tips, tricks, and helpful advice to new professional peeps who want to grow their confidence in this ever-changing field.

Discussion Questions
1. How are you setting goals for yourself and your Card Office?
2. What are some of the challenges you faced as a new professional?
3. How do you measure success for you/your office/position/life?
4. What steps are you currently taking to make yourself be more successful?

Two things attendees will know or be able to do by the end of your presentation
1. How to network successfully on your campus and beyond.
2. Feel confident that you have the tools to grow your success story!

• 
  CoCo Dean

  Onecard Specialist

  University of California, Irvine
• Andrew Treu

  Assistant Director, Griz Card Center

  University of Montana

Join the ASSA ABLOY—Door Security Solutions & Control iD Team to learn more about using facial identification throughout the campus environment. This team will discuss the flexibility of deployments of these powerful reader/controller terminals, specifically covering the iDFace and iDFace Max solutions. Topics will include FAQs about deploying Facial Identification, environmental examples, and best practices, “panel-less” vs. ' panel-reliant” deployment, data synchronization methods, and native OEM integrations.

Discussion Questions
1. Where is the biometric data stored and is it encrypted?
2. Can iDFace be deployed in an environment where a specific individual does not want to use facial identification?
3. How does this technology perform “outside”?

Two things attendees will know or be able to do by the end of your presentation
1. Overall flexibility of the Control iD portfolio of products, specifically on deployment and infrastructure requirements but also the flexibility of the integration capabilities.
2. The overall performance of this solution at a very attainable cost of ownership. Makes deployment of facial identification much more acceptable to campus budgets.

• Jeff Bransfield

  Regional Director - Digital Access

  ASSA ABLOY
• Albert Nissimoff

  President - Control ID

  ASSA ABLOY

Dive into the game-changing Public Key Open Credential (PKOC) standard, a highly secure, vendor-agnostic solution designed to redefine access control. Utilizing asymmetrical encryption, PKOC offers unprecedented security without the complexity of traditional PKI systems. Compatible with NFC, BLE, UWB, smart cards, and both iOS and Android devices, this open standard ensures seamless integration and interoperability across platforms. Whether you're a manufacturer, integrator, or end-user, discover how PKOC is setting the stage for secure, cost-effective, and universally accessible credentialing solutions.

Discussion Questions
1. What challenges have you faced with interoperability in your current access control systems, and how could an open standard like PKOC address them?
2. What benefits or concerns would you anticipate from transitioning to a vendor-agnostic, open credential standard like PKOC?
3. How could PKOC's compatibility with NFC, BLE, and smart cards influence your approach to implementing mobile or multi-platform access solutions?

Two things attendees will know or be able to do by the end of your presentation
1. Understand the future trend related to credential security and true interoperability

• Jason Ouellette

  VP of Innovation

  Elatec
• Chris Randall

  Sr. Manager, Business Development

  Elatec

Join us for a roundtable discussion on use cases and best practices associated with leveraging Memorandums of Understanding (MOUs) and/or Service Level Agreements (SLAs) to optimize operational efficiencies, mitigate scope creep, and ensure clarity vis-à-vis stakeholder roles, responsibilities, and expectations. This interactive session will encourage open dialogue and diverse perspectives from all participants.

Discussion Questions
1. Does everyone have clarity on the differences between MOUs and SLAs?
2. How many members are currently / actively using MOUs / SLAs and for what use cases?
3. What have you found to be the key benefits / challenges?
4. Was there anything that came as a surprise (good or bad)?

Two things attendees will know or be able to do by the end of your presentation
1. Have a clear understanding of the differences between MOUs and SLAs.
2. Have tangible use case examples of where MOUs and SLAs have been successfully implemented.

• 
  Nathan Gray

  System Administrator, Campus Card Services

  James Madison University
• Jorge Martinez

  Director of Operations

  University of California Berkeley

Are you ready to revolutionize your workday? Dive into AI with this dynamic session on leveraging Microsoft Copilot to boost your productivity. As a seasoned professional who relies on Copilot daily, I'll share tips and tricks to help you seamlessly integrate AI into your routine. This session is perfect for AI newcomers, offering a hands-on guide to using Copilot for smarter, more efficient work practices. Learn how to automate mundane tasks, make informed decisions quickly, and streamline your workflow like never before. Discover how to transform your work life with AI – because working smarter, not harder, is the future!

Discussion Questions
1. Who here has used AI tools before?
2. Who has used Copilot?
3. What are some ways you are using AI in your life? (work and home)

Two things attendees will know or be able to do by the end of your presentation
1. The goal is to make this more of an interactive workshop. I will bring a step-by-step guide of prompts that the audience can use to follow along on their devices for learning how to leverage Copilot for everyday tasks. I want the audience to see how easy it is to integrate AI tools in their work and personal life to help with things like taking notes during meetings, organizing your email inbox when you come back from vacation, to write a justification for your employee to get their next promotion, to pick out the best air filter for their home, and much more.
2. Additionally, I want the audience to walk away with a desire to embrace this new technology and find ways that it can help bring efficiency into their life.

• Michael Fellows

  Director, Credentialing and Access Control

  Georgia Institute of Technology

Discover how the University of Alabama unlocked new opportunities through mobile credential implementation, transforming the campus experience beyond simple cost considerations. This session will dive into their strategic approach to adoption, how they enhanced convenience and security for students, and the unexpected benefits they uncovered. Whether you’re considering mobile credentialing or looking to optimize an existing program, this session offers actionable insights to maximize its impact. Learn how to align technological innovation with institutional goals and improve the user experience for your campus community.

Discussion Questions
1. How many of you have experienced a challenge in integrating technology solutions seamlessly across your campus? What was your biggest hurdle?
2. If you could implement one innovative idea on your campus tomorrow, what would it be?
3. What do you think is the most critical factor for fostering strong partnerships in higher education—technology, communication, or trust?

Two things attendees will know or be able to do by the end of your presentation
1. Cost-Benefit Alignment: Understand how to balance implementation costs with long-term operational efficiencies and value-added benefits. Student-Centered Innovation: Explore strategies for driving adoption and engagement by emphasizing convenience, security, and integration into student life.
2. Unlocking Unexpected Value: Identify additional opportunities and benefits that can emerge from mobile credential systems, including sustainability and operational flexibility.

• 
  Jeanine Brooks

  Business Consultant

  Transact + CBORD
• 
  Courtney Petrizzi

  Action Card Services Specialist

  The University of Alabama

The University moves thousands of students through their main dining hall each day. Faced with long lines taxing both staff and students—and significant credential sharing—the University made a bold move to address these challenges: piloting ITC’s palm biometric credential solution. In this session, learn how the pilot was designed to improve wait times, staff resourcing, and revenue while reducing credential sharing. Plus, learn about the early results seen on campus. We’ll also explore other exciting possibilities for palm biometric technology on campuses, including several pending pilots.

Discussion Questions
1. What are the key benefits of using palm biometrics over traditional access methods like physical cards and mobile?
2. What strategies can universities employ to ensure the privacy and security of palm biometrics, and how can they educate students?
3. How can this technology be expanded to other facilities on campus to increase student satisfaction and streamline administration?

Two things attendees will know or be able to do by the end of your presentation
1. Understand the benefits of implementing palm biometric technology in university dining halls and beyond
2. Visualize how palm biometric systems could be deployed on their own campuses, including how to address security concerns and maximize ROI

• 
  Andrew White

  CEO

  ITC Systems

Security technology is redefining operational efficiency within campus environments. Smarter Security, in collaboration with Vanderbilt, presents a compelling case study on innovation in dining access. Experience how advanced entrance control technologies—including state-of-the-art turnstiles and biometric systems—significantly enhance the student experience while boosting operational performance. This session will delve into the strategic implementation of a 45-minute meal swipe policy, showcasing how leading-edge access management solutions can effectively tackle intricate campus dining challenges. Don’t miss this invaluable presentation for higher education administrators eager to transform campus infrastructure through intelligent and impactful technological solutions.

Discussion Questions
1. Access Management Evolution: How can emerging security technologies balance operational efficiency with student privacy and campus safety expectations?
2. Integration Strategies: What key considerations should institutions evaluate when selecting and implementing turnstile systems to ensure seamless operational performance?
3. User Experience Optimization: How do modern turnstiles with integrated advanced access technologies ensure security while providing a smooth, frictionless entry experience for students?
4. Return on Investment: What key performance indicators and financial metrics should be used to demonstrate the long-term value and cost-effectiveness of advanced turnstile and access control technologies?

Two things attendees will know or be able to do by the end of your presentation
1. Understand how strategic implementation of advanced turnstile and access control technologies can transform campus dining operations, demonstrating that technological innovation is not just about hardware, but about creating a holistic, efficient, and user-centric operational ecosystem.
2. Develop a practical framework for evaluating, selecting, and implementing access management technologies that balance security requirements, operational efficiency, and student experience, enabling them to make informed, forward-thinking technological investment decisions for their own institutions.

• 
  Amber Beckwith

  Midwest Region Sales Manager

  Smarter Security
• Mark Brown

  Director, IT, Administrative Operations

  Vanderbilt University

Learn to create an environment where young professionals feel safe to experiment and face challenges while understanding that growth often comes through navigating new environments.

Discussion Questions
1. How can you take your previous experience as a young professional and assist new young professionals in your department flourish in their role?
2. When you were a young professional, what were things that helped you grow best? What were things you wish you had received?
3. For those who are currently or recently have supervised or mentored young professionals, what are tips you can give others who now find themselves in this position?
4. For young professionals, what are resources you have available that you can utilize independently in your role?

Two things attendees will know or be able to do by the end of your presentation
1. How to support, or prepare to support, the new professionals in your workplace
2. How to create a healthy learning environment for young professionals

• Emmally Evans

  ID Card Services Manager

  University of Oregon
• Dayton Stahl

  Programmer

  University of Illinois System
• Jessica Taylor

  Campus Services HQ Manager

  College of Charleston

Are you new to managing access control? This session is an overview of key things that you should know if you are new to managing access control. It will cover the basic concepts of access control hardware and software, as well as recommendations related to key processes, policies and procedures to have in place.

Discussion Questions
1. What access control system are you using on your campus?
2. What policies and procedures do you already have in place for managing access control?
3. What are areas where you want to improve your processes, policies and procedures?

Two things attendees will know or be able to do by the end of your presentation
1. Understand the basics of access control hardware and software
2. Identify policies and procedures that they already have in place, and those that they should consider putting in place

• 
  Josh Bodnar

  Director of BuckID

  The Ohio State University

In this session, we will dive into the intricacies of crafting and managing a successful Request for Proposal (RFP). Whether you are new to the process or looking to refine your approach, this presentation will explore the key benefits of using RFPs to drive successful partnerships and procurement. We will walk through the entire RFP lifecycle—from drafting and distributing proposals to evaluating submissions and making informed selections. You’ll learn about various RFP evaluation methods, scoring techniques, and the factors that vary between different institutions. We’ll also discuss how to choose the right partners and execute a seamless RFP process. By the end of the session, you’ll gain actionable insights and best practices to enhance your procurement strategies and deliver value to your organization.

Discussion Questions
1. What is a Request for Proposal (RFP) and why is it an important procurement tool?
2. Who are the important stakeholders you need to consider/involve on campus?
3. How to develop your RFP and important factors to consider?

Two things attendees will know or be able to do by the end of your presentation
1. The duration of the entire RFP process from start to finish as well as key considerations for a successful RFP procedure.
2. Identify best budgetary practices within the RFP process that suits their institutions.

• 
  Becky Estey

  Manager, Auxiliary Access, Meal, and Retail Platforms

  University of Rhode Island
• 
  Markus Quon

  Manager, Housing IT

  University of California, Irvine

Security breaches on campuses can lead to significant financial losses, reputational damage, and potential risks to students and staff. This session explores the real costs of such breaches and offers actionable strategies to ensure your systems remain secure. Learn how to modernize access control systems, from traditional methods to seamless and modern NFC wallet solutions, without disrupting daily operations. Attendees will gain insights into risk mitigation, system upgrades, and implementing future-ready technology tailored for higher education environments.

Discussion Questions
1. What are the most overlooked vulnerabilities in campus security systems today?
2. How do modern access control solutions help reduce the risks and costs of breaches?
3. What challenges have you faced in upgrading legacy systems, and how were they overcome?
4. How can you ensure a smooth transition to NFC wallet-based access for students and staff?

Two things attendees will know or be able to do by the end of your presentation
1. Understand the financial and operational impacts of security breaches on higher education institutions and the importance of proactive modernization.
2. Create a roadmap for transitioning legacy access control systems to secure, user-friendly solutions like NFC wallets.

• Robert Lydic

  President

  WaveLynx

The registration desk is your central location for conference-related questions. Come on by any time you have questions about event locations, using the mobile event app, or anything else! We're here to help!

Enjoy a buffet-style breakfast with your NACCU peers! If you have dietary restrictions, the dining staff is here to help.

Let's focus on how to use storytelling and excellent communication to build collaboration with campus partners. Learn how to build influence on campus, and learn to paint a clearer picture of how the campus card is an integral part of the decision making process. We will discuss what clear and compelling communication sounds like, how to build parts of a story members can tell, and how to reframe the campus card in ways that campus partners can connect with.

• 
  Adam Brooks

  Director of Public Speaking / Associate Professor

  University of Alabama

As part of our ongoing efforts to enhance student and staff experience, the University of Pittsburgh has implemented a range of automated and integrated services across campus. These resources streamline access to essential goods and services while promoting convenience and efficiency. Examples include Amazon markets offering quick and easy shopping, food lockers to ensure secure and contactless meal pick-ups. Elevated vending machines, provide expanded availability of goods at strategic locations. Additionally, seamless parking management via the T2 software, which simplifies parking access and payments. These innovations reflect the university’s commitment to leveraging technology to improve campus life.

Discussion Questions
1. What challenges do institutions face when adopting automated solutions like robotics, food lockers, or smart vending machines, and how can they overcome them?
2. How can campuses leverage automation and integration to promote sustainability, and what metrics should be used to measure success?
3. What trends in technology or service delivery should campuses anticipate for the next decade, and how can they prepare?

Two things attendees will know or be able to do by the end of your presentation
1. Gain insights into how cutting-edge technologies like Amazon markets, food lockers, and robotics are redefining the campus dining experience at the University of Pittsburgh.
2. Identify how these automated and integrated resources enhance accessibility, promote sustainability, and improve overall student and staff satisfaction.

• 
  Julie Bannister

  Assistant Vice Chancellor, Auxiliary Services

  University of Pittsburgh

Managing physical access control for campus events across dozens of buildings is a major burden for the universities, requiring significant resources to schedule the unlocking and locking of spaces. Even with online event scheduling and housing systems in place, there is often no way to use data from these systems to automate the securing of spaces. This session will step through how Auburn University seamlessly integrated their access control and room scheduling systems to significantly improve campus security and enhance the student, faculty, staff, and visitor experience—all while eliminating countless hours of manually programming reader schedules for thousands of events every month.

Discussion Questions
1. How do you currently manage events and housing with respect to securing spaces to ensure campus safety?
2. How have you managed securing your campus during unplanned scenarios, such as extreme weather events and delays, maintenance, and lockdowns?
3. What is your process for handling access control when you have last-minute reservations or cancellations for spaces?
4. Do you have a strategy in place for securing more doors and spaces in the future? If so, how will you accommodate the additional resources required to manage unlocking and securing exponentially more access points?

Two things attendees will know or be able to do by the end of your presentation
1. Understand the various approaches to managing and automating door unlocks using actual event schedules on campus to create a safer campus and improve the student, faculty, staff, and visitor experience. -Evaluate methods to integrate access control and events scheduling systems to ensure campus doors are unlocked and locked only when needed.

• 
  Amanda Imperial

  Software Engineer

  Detrios
• 
  Rob Stanford

  Information Technology Manager – Facilities Management

  Auburn University

Implementing changes to card services and technology on campus can feel overwhelming, but with the right approach, you can make impactful improvements one step at a time. McMaster University, in collaboration with TouchNet, is here to guide you through a proven, manageable process that will help you create a holistic campus experience tailored to the evolving needs of the next generation of students. Join us for this insightful presentation, where we will break down the journey into actionable steps, showcasing how strategic change management and innovative technology solutions can come together to transform your campus card system. With the expertise of McMaster University and the capabilities of TouchNet’s OneCard solution, you’ll gain insights into how to start small and scale effectively to achieve long-term success.

Discussion Questions
1. Building on One Change at a Time: Learn how to implement change incrementally, ensuring each phase is manageable and impactful?
2. Collaboration with Partners: Understand how partnerships with TouchNet’s third-party vendors enhances the ability to deliver seamless card services that meet student needs?
3. Creating a Holistic Campus Experience: Discover how to integrate various services and technologies into a unified system that enhances student life across campus?

Two things attendees will know or be able to do by the end of your presentation
1. What are the complexities and triumphs of integrating third-party solutions into campus card services? Discuss how strategic collaboration enhances students with an enriched campus experience.
2. Is there a blueprint of the future? What is the vision for continued transformation? How do you ensure that the card office remains the vital hub for campus life and beyond?

• 
  Jennifer McNeill

  Strategic Partnership and Development Director

  TouchNet
• Rob Morrallee

  Director of Operations

  McMaster University

Let's discuss generational differences in the workplace. Many of us work where our customers are from a different generation or where our workplaces begin to shift in generations. My day-to-day interactions have changed within each semester or each academic year through students or our student workers. I would hear to see other's experiences. Some of my student workers' reasons to call out are so different than what I would even say. I believe this topic can even be used in our personal lives when we become the customers.

Discussion Questions
1. What differences do you see in generations? Whether it be in students or student/workers
2. What are some strategies do you take to merge the generational differences in your team?
3. What are some fun funny stories of conversations where you realize your age difference? Whether it be in students or student/workers or amongst your team

Two things attendees will know or be able to do by the end of your presentation
1. How to acknowledge how the times are changing amongst your team and students. Generational Differences in the Workplace
2. There is no right way to do 1 thing. What are some strategizes that have been beneficial in your area and how can we support each other

• Nicole Camacho

  College Card Coordinator

  Palm Beach State College

Is your office communicating and connecting with campus partners, or are you just sharing information? This session is designed to apply the concepts from the Keynote Address to help leaders break down the often-misunderstood art of storytelling. Dr. Adam Brooks from the University of Alabama will lead an interactive session designed to coach professionals to connect with different audiences and to learn how to tell your office’s stories to accelerate campus partnerships. Participants will learn how storytelling, data, and communication enhance one another, read how to interpret cues while adapting their message to different audiences, and execute the five steps necessary to drive buy-in from effective storytelling.

By the end of the presentation, attendees will be able to
1. Apply storytelling techniques to drive campus influence.
2. Leave with their own stories to bring back to campus.
3. Execute a five step framework for actionable presentations.
4. Calm anxiety and make the nerves work in your favor.

• 
  Adam Brooks

  Director of Public Speaking / Associate Professor

  University of Alabama

What do your students do when they lose their campus card, and the office is closed? Look no further! At WSU, we installed temporary card kiosks across campus. These temporary card kiosks allow students to check out a temporary card to access their facilities and meal plans if they misplace their card, lock it in their room, and if the campus card office is closed. This system allows students to access their dorms and meals for a short period of time while they find or replace their card, and it has been incomparably valuable for our students.

Discussion Questions

1. What options do your students have when they lose their campus card and the card office is closed?
2. How do you evaluate the needs of residential students, employees or faculty related to their campus cards?
3. How can a system like this improve your campus card technology performance?

Two things attendees will know or be able to do by the end of your presentation
1. Learn how to improve your student’s on-campus experience with a similar system.
2. See possibilities for the future of your campus card system.

• Alyssa Heinrich

  Manager, CougarCard

  Washington State University

What does it take to go mobile at a premier design school and at a large campus in the nation’s capital? Join Savannah College of Art and Design and George Washington University as they discuss their experiences implementing mobile credentials. Attendees will learn why both universities chose to go mobile, and how they led stakeholder meetings, secured funding, managed reader upgrades, integrations and so much more.

Discussion Questions
1. What was your biggest challenge in implementing mobile credentials?
2. What is the biggest win for your students?
3. If you could start your transition all over again, what would you do differently?

Two things attendees will know or be able to do by the end of your presentation
1. Best practices for mobile implementation
2. Different levels of mobile implementation that are available to them

• 
  Tim Nyblom

  Director, End User Business Development, Higher Education at HID

  HID
• Ricky Winter

  End-User Embedded Mobile Solutions Specialist

  HID

As the student housing experience continues to evolve, the demand for secure and seamless access down to the room level has become an expectation for today’s students. In this session, Villanova University will share their experience with implementing keyless solutions in student housing and how wireless locks have enhanced security, simplified access management, and improved campus life for students. Attendees will gain firsthand knowledge on integrating wireless technology into their existing housing infrastructure and discover best practices for seamless integration and overcoming potential challenges during implementation.

Discussion Questions
1. What are the real costs involved in managing brass keys?
2. When and why would we use wired vs. wireless access?
3. What are the expectations of today’s students and residence hall/room access?
4. How do we going about exploring, selecting, and deploying the right solution for our campus?

Two things attendees will know or be able to do by the end of your presentation
1. Understand the best applications for utilizing wireless access.
2. Define the process to select and deploy wireless access on student rooms effectively and efficiently.

• 
  John Bonass

  Assistant Director

  Villanova University
• 
  Jeff Koziol

  Higher Education - Business Development Manager

  Allegion

Cloud technology is transforming campus operations, enabling institutions to scale efficiently and securely. This session explores how cloud-enabled badging technologies revolutionize identity issuance for students, staff, and contractors. Cloud badging systems replace on-premise infrastructure with centralized platforms, allowing seamless ID badge issuance on demand. Paired with advanced printer technologies, these solutions are scalable and cost-effective for universities of all sizes. Ideal for IT managers and campus operations leaders, this session provides actionable steps to adopt cloud-based systems and future-proof campus operations.

Discussion Questions

Two things attendees will know or be able to do by the end of your presentation
1. The operational and cost benefits of cloud migration.
2. How to tailor cloud badging for small to large institutions.
3. Advances in network security for data protection.
4. How modern printers integrate with cloud platforms for efficient ID issuance.

What if every unused meal swipe could fuel a student's success? This presentation shines a spotlight on UNC Charlotte's innovative partnership with Swipe Out Hunger, turning surplus meal swipes into a powerful tool against food insecurity. We’ll share how this program not only provides immediate relief but also fosters a campus culture of support and solidarity. With actionable strategies, attendees will leave equipped to spark meaningful change and help ensure no student goes hungry.

Discussion Questions
1. How can technology streamline the donation distribution process?
2. How can we work proactively instead of reacting to student needs?
3. How can partnerships create a stronger program?

Two things attendees will know or be able to do by the end of your presentation
1. Food insecurity is a silent problem at most universities.
2. There is no one-size-fits-all solution to help solve food insecurity on campus.

• 
  Melissa Battle

  University Program Manager

  University of North Carolina at Charlotte
• Kenneth Hoelscher

  Technology Support Manager

  UNC Charlotte

This session features two case studies of AI-powered autonomous services at University of Georgia and Cal Poly Pomona. These 24/7 stores usher in a new era of convenience offering round-the-clock, frictionless shopping to the entire university community. These stores stock a variety of essentials, including snacks, drinks, packaged meals, personal care products and more, ensuring students can find what they need at any time. Learn how the stores increased sales and improved the student experience and how you can implement similar solutions at your institution. In addition, you will learn about other autonomous solutions you can deploy at your campus today including dining hall entry and self-service ID card kiosks!

Discussion Questions
1. How many of the technologies from 1960's series The Jetsons are a reality today?
2. Have you experienced a checkout-free autonomous store? What was your reaction?
3. How do you feel autonomous retail stores would be accepted on your campus? (4) What do you consider some of the challenges to bringing these services to your campus?

Two things attendees will know or be able to do by the end of your presentation
1. AI-powered autonomous retail stores improve the student experience and increase revenue.
2. In addition to fully autonomous stores there are also less expensive semi-autonomous options.

• 
  Bill McGee

  Director of Information Technology

  University of Georgia
• 
  David McQuillin

  VP Sales, Co-Founder

  Atrium Campus
• Al Padilla

  Manager, Retail Information Technology

  Cal Poly Pomona Foundation

Join us for an interactive marketing roundtable where campus card professionals can share strategies, challenges, and successes in promoting their card programs. Speakers will present real-world examples of effective marketing campaigns and innovations, highlighting creative ways to engage students and staff. Attendees are encouraged to bring marketing materials or campaign samples to discuss. This session fosters open conversation, allowing participants to learn from one another, exchange ideas, and uncover new approaches to drive engagement and success in their own campus card programs. Come ready to collaborate and take home fresh insights to implement on your campus!

Discussion Questions
1. What marketing strategies have you found most effective in driving student adoption of campus card programs, and why?
2. How do you balance traditional marketing methods (flyers, emails) with digital channels (social media, apps) to promote your card program?
3. Can you share a recent marketing campaign or initiative that worked well for your institution? What were the key takeaways that could be applied elsewhere?

Two things attendees will know or be able to do by the end of your presentation
1. Identify and implement effective marketing strategies for promoting campus card programs, drawing from real-world examples and peer insights shared during the discussion.
2. Evaluate and enhance their own marketing materials by receiving feedback from peers, gaining new ideas, and learning how to better engage their campus communities.

• 
  Jennifer Banfield

  Communications Specialist

  University of Florida
• Jessica Peterson

  Business Manager

  South Dakota State University
• 
  Courtney Petrizzi

  Action Card Services Specialist

  The University of Alabama

Do you ever feel like you have tons of ideas on how to improve your card program but don't know where to start? If so, then this is the session for you. In this session, we will go through a step by step process to develop a strategic plan, discuss how to prioritize, and go over how to identify the resources needed to achieve your goals.

Discussion Questions
1. If you had an endless supply of money for your card program, what changes and improvements would you make?
2. Have you ever developed a strategic plan?
3. How can strategic planning help you take charge of your card program's future?
4. Do you know the process for requesting capital funding?

Two things attendees will know or be able to do by the end of your presentation
1. How to develop a strategic plan
2. How to prioritize projects

• 
  Emily Dieker

  Director, GWorld Card Program

  George Washington University

Ready to take your campus ID-based transaction system to the next level? Look no further than Transact IDX®, the cutting-edge solution that simplifies administrative tasks and enhances students' daily lives. With decades of experience in delivering industry-leading 'one-card' solutions, Transact + cbord has valued user feedback and active participation to ensure Transact IDX® is just right for you. Transact IDX® represents a commitment to delivering a next-generation, secure, and worry-free solution. As part of the Transact One platform, IDX seamlessly integrates with other Transact products like Mobile Credential and Cloud POS, creating a robust ecosystem. Plus, with integration options to over 200 partners, the possibilities are endless. During this session, you will learn how campuses are quickly recognizing the benefits of Transact IDX and why it is the right fit for your institution.

Discussion Questions
1. What challenges does your campus face with managing ID-based transactions today?
2. How important is integration with other campus systems to your daily operations?
3. If you could improve one aspect of your current campus ID solution, what would it be?

Two things attendees will know or be able to do by the end of your presentation
1. Streamline Campus Operations: Discover how Transact IDX® simplifies tasks and enhances student life.
2. Seamless Integration: Learn how IDX connects with Transact products and 200+ partners for endless possibilities. Proven Success: Hear how campuses are benefiting from IDX and why it’s the right fit for your institution.

• 
  Kent Pawlak

  Sr. Director, Advanced Products

  Transact + CBORD

Join us for the Annual Business Meeting Luncheon. At the 2025 Annual Business Meeting, you'll participate in the confirmation of the President-Elect and observe the exchanging of the gavel as the outgoing Board President hands the reins to the incoming President. You'll approve last year's meeting minutes and review NACCU's financial position. These documents are available for review as resources in this session.

The session will focus on encryption and security of credentials. Attendees will learn about credential technologies, which platforms have been compromised and new encryption techniques in the credential space.

Discussion Questions
1. Discuss how easy it is to clone standard credentials on college campuses.
2.How to create custom keys for your university to better protect your credentials and assets. How do mobile credentials different from physical badges from a security and encryption perspective.

Two things attendees will know or be able to do by the end of your presentation
1. Which current card technologies are compromised and can be easily cloned by a $25 device from Amazon.
2. We will provide them with two minimal steps to better secure their credentials on campus and future proof against bad actors.

• Dennis Gibbs

  Director of Business Development

  LenelS2

In a world of constantly advancing technology, it is difficult to not fall behind. Chat GPT is a partially free resource that has an unlimited number of uses. In this session, we will go over How to get started, some helpful tips, and discussion on uses you have found.

Discussion Questions
1. If you have used Chat GPT or other AI functions before, what have you discovered?
2. What are your general concerns about using AI? 3) What are the future possibilities of what AI can do?

Two things attendees will know or be able to do by the end of your presentation
1. For people to know of this resource and how to use and access it
2. To engage in a helpful conversation with peers about its possibilities.

• Emmally Evans

  ID Card Services Manager

  University of Oregon

Learn about RIT's remodeling of its food service systems to increase accessibility, improve customer experience, and drive operational efficiencies. RIT will discuss the remodeling process, the implementation of technology solutions that helped it achieve its goals, and the results.

Discussion Questions
1. How can technology help you to serve guests and staff better?
2. Is there anything you can do to help make your dining experiences accessible to guests and staff with different needs?
3. Where do you have the opportunity to implement solutions that will help you operate more cost-effectively?

Two things attendees will know or be able to do by the end of your presentation
1. When designing/redesigning food service operations, what to consider to be more accessible.
2. How technology can be included in your operations to help drive operational efficiency and enhance staff and guest experiences.

• McLean Bulmer

  Associate Director, Auxiliary Services

  Rochester Institute of Technology
• Jamie Hodgson

  VP, Sales

  Agilysys

With Secanda Connect, you don’t need extensive technical resources to bring your systems together. Our secure, low-code approach lets you integrate external platforms easily, saving you time and simplifying workflows.

Discussion Questions
1. Do I need to be a developer / IT knowledge to create a workflow?
2. What kind of workflow can I create?
3. Is a workflow the same than an Interface or API?

Two things attendees will know or be able to do by the end of your presentation
1. How easy you can create your own workflow
2. The Secanda Connect workflow is integrated to the Secanda Suite

• Sebastien Dayer

  CSO

  Secanda
• Christophe Pierroz

  CTO

  Secanda

In August 2023, the University of Houston partnered with Grubhub to offer the campus community Off-Campus dining options. In August 2024, the University of Houston partnered with Grubhub to expand On-Campus dining options to bring the best-in-class mobile dining platform to students, facultyandstaff. Thanks to Grubhub’s numerous innovative integrations with collegiate technology companies as well as University of Houston's forward-thinking leadership, the program was able to go beyond mobile ordering to provide diners with access to Self-Serve Kiosks, Robotic Delivery, Meal exchange, and the already existing Off Campus Program to give students a multitude of ways to engage with campus dining. This session will outline how the launch was successful and how other campuses can leverage this blueprint to drive meal plan and declining balance account growth.

Discussion Questions
1. 87% of students said that online ordering was an important factor in choosing what to eat. Are you leveraging mobile to increase orders? If not, why?
2. Did you know that 98% of students appreciate the use of automation and robotics in college dining halls? Have you considered leveraging robot technology?
3. Have you thought about ways to generate additional revenue for your Campus Operations while enhancing the student experience?
4. What are some of your campus priorities in 2025 and how are you thinking about using technology to achieve them?

Two things attendees will know or be able to do by the end of your presentation
1. Leverage technology to streamline dining operations
2. Increase adoption and revenue Elevate the student dining experience

• 
  Robin Black

  Program Director, Auxiliary Services

  University of Houston
• Cassie Bruner

  Director, Cougar Card Services

  University of Houston
• Steve Iarocci

  Senior Director of Campus Accounts and Sales

  Grubhub

The security industry has seen increased interest in visitor manager systems, most recently among university campuses. While schools in urban environments are especially interested in managing visitors, universities of all types are looking for ways to know the who, where and when of people who go in and out of research, academic, administrative and residential buildings. This session will discuss several new and powerful visitor manager systems and how they have been implemented at institutions around the globe.

Discussion Questions
1. List all the types of visitors to your campus
2. How does your campus manage visitors?
3. What are the risks of not managing visitors?

Two things attendees will know or be able to do by the end of your presentation
1. There are good tools for managing visitors
2. Visitor management does not have to be intrusive

• Mark Degan

  Director - Corporate Marketing

  ColorID
• 
  David Stallsmith

  Director of Product Management

  ColorID

Learn more about how to make the most of opportunities available to you to boost your professional skillset, build your resume, and make a difference in your association and industry.

Discussion Questions:
1. What can you expect if you have considered taking on a leadership role in your professional association?
2. What is the commitment?
3. And what will you be asked to do?

Apply to serve on a committee!
https://naccuvolunteer.questionpro.com/

Time to meet with all the wonderful vendors who are available to provide products and services to take your card program to the next level. Stay tuned - you'll be able to win prizes by visiting booths!

The registration desk is your central location for conference-related questions. Come on by any time you have questions about event locations, using the mobile event app, or anything else! We're here to help!

Enjoy a buffet-style breakfast with your NACCU peers! If you have dietary restrictions, the dining staff is here to help.

Network and learn by visiting booths at the exhibit hall.

Be sure to bring your prize entry card (found in your badge pouch) by the NACCU booth in the exhibit hall to enter to win prizes donated by our exhibitors. The earlier you drop your card, the more chances you'll have to win.

PRIZES DONATED BY OUR EXHIBITORS

You voted for your favorites in the Best Card Design and Best Video Award categories. You may have even submitted a nomination yourself. Join as we announce the recipients of our 2025 awards!

Following the awards presentation, we'll take a look at NACCU 2026, and one lucky conference participant will win the Grand Prize - free registration to NACCU 2026, including hotel nights and up to $400 in airfare.

When a mobile credential is required, various new and interesting challenges can arise. We will share some of our solutions to help you navigate these issues. Audience participation is greatly appreciated!

Discussion Questions
1. What do you do when a customer… • says they don’t have a mobile phone. • States phone is broken. • can’t bring phone to the lab • needs an ID for Practicals • Just wants one/ student discounts • Needs Voter ID • Says they don’t carry a phone

Two things attendees will know or be able to do by the end of your presentation
1. Be better prepared for mobile credentials issues
2. Troubleshooting mobile credential issues

• 
  Melinda Bakken

  Director of Campus Card Services and Person ID

  University of North Carolina at Chapel Hill
• 
  Melanie Chambless

  TigerCard Office Manager

  Auburn University

In this session, join Villanova University’s Wildcard Office as we unpack our role in the acquisition and transformation of the Cabrini University campus, set to open in Fall 2026. Our journey began prior to the purchase, when we joined a planning committee to assess unknowns and anticipate needs. We’ll explore how our involvement evolved from early advisory roles to becoming integral in the planning, construction, and renovation phases, with a focus on campus security and access control. From coordinating Wildcards for contractors to establishing a Card Office presence on the Cabrini campus, our team is responsible for securing campus facilities, ensuring seamless access, and setting up systems that will support both Villanova students and staff. Get insights into our approach to securing a large-scale campus acquisition, collaborating with cross-functional teams, and planning a project of this scope—all while managing the operational demands of our main campus. Attendees will learn about the practical challenges and solutions involved in a two-year transformation project and leave with strategies for managing large-scale, multifaceted campus expansion initiatives.

Discussion Questions
1. What challenges have you faced when integrating new facilities or properties into existing campus security and access control systems, and how did you address them? This question can prompt attendees to share unique challenges and innovative solutions, providing a variety of perspectives on managing security during major expansions.
2. How do you balance the need for robust security with maintaining accessible, user-friendly systems, especially when bringing a new location online? Attendees can discuss strategies for achieving both security and user convenience, an area that often requires creative problem-solving, especially with contractors and new student populations.
3. What are some key factors you consider when planning for long-term security and access needs in a multi-year project like this, and how do you measure success? This question encourages attendees to think about their approaches to scalability, future-proofing, and setting benchmarks for security and access projects that evolve over time

Two things attendees will know or be able to do by the end of your presentation
1. Planning is critical
2. The value of the card office

• 
  John Bonass

  Assistant Director

  Villanova University
• 
  Joshua Palmerio

  Operations Manager, University Card Systems, Wildcard

  Villanova University

All the cool kids are going mobile, right? It’s the next logical step, isn’t it? Depending on your institution and the population you serve, maybe it isn’t right for your campus now or maybe ever. Jessica and Kim will talk through some of the reasons that have kept their campuses from moving to mobile and maybe give you some things to think about before you jump on the bandwagon.

Discussion Questions
1. Has your campus begun considering digital or mobile credentials?
2. What are the main issues holding your campus back?
3. How do you see the discussion playing out at your institution over the next 3-5 years?

Two things attendees will know or be able to do by the end of your presentation
1. That they are not alone, and they are not the only ones not currently considering mobile.
2. How to consider all aspects of the mobile conversation.

• 
  Jessica Bender

  Auxiliary Services Manager

  Palm Beach State College
• 
  Kim Pfeffer

  Director, EmoryCard

  Emory University

Implementing any software can be challenging, however, implementing new campus parking solution might present unique challenges that we may not easily be anticipate. During this session we'll talk about T2 implementation and challenges we faced, and how to avoid them should you be thinking of same.

Discussion Questions
1. How do you currently handle parking on your campus? (free parking, by permit only, meters, other)
2. Do you provide EV charging stations? Who pays the electric bill?
3. How do you handle citations? Do you add the unpaid bills to student accounts? Do you place registration holds on unpaid tickets?
4. What software do you use for parking services?

Two things attendees will know or be able to do by the end of your presentation
1. Make sure to fully understand how data is transferred now, and should travel between various campus departments such as HR and Registrar systems.
2. How to implement policies that adhere to 'new' rules about registration holds, and diploma holds, and still collect unpaid amounts.

• Edward Gauhari

  Director, Card, Parking, Services

  Creighton University
• Jessica Weaver

  Technical Specialist, Parking Services

  Creighton University

Lollipops? Moments? What's the connection? Join us as we watch Drew Dudley's TEDTalk 'Everyday Leadership' and talk about the moments in our lives that matter, and why it's important to share those lollipop moments with the people who helped shape your life.

Discussion Questions
1. When was a time someone handed you a lollipop moment? Can you think of a time you provided a lollipop moment for someone else?
2. Why do you think some moments stay with us longer than others?
3. How are you going to use 'lollipops' in the future to tell people about the difference they made?

Two things attendees will know or be able to do by the end of your presentation
1. Identify the power of positive moments in our lives
2. Thank the people who helped us achieve these moments

• 
  Sara Munds

  Assistant Director UIS i-card

  University of Illinois - Springfield

Let’s review the landscape of stored value programs.  Do you think yours has outlived its usefulness, is it thriving or somewhere in the middle?  Hear from the steward of a robust and long-lived merchant program that funds a significant percentage of the operating budget.  Use this opportunity to gain perspective on what is happening out there at other institutions.  Let’s connect and perhaps save some merchant programs before they end up on the list of endangered species.

Discussion Questions:
1. How many here have stored value merchant programs?  Is the revenue increasing, stagnant, on the decline? 
2. How many merchants does your program support?  How many are on campus?  How many off campus?  How far from campus does your radius of merchants extend?
3. Who receives the revenue from the merchant program?  Is it split with a vendor or separate department on campus?
4. How do you market your merchant program?  Do you have rules about what merchant marketing can look like?  Are you permitted to use merchant logos, branding, etc.?
5. For those with merchant programs, are you managing the program by yourself or outsourcing to the vendor?
6. How are relationships created, cultivated, and maintained with your merchants?
7. What is your response time for new merchant queries or existing merchant service calls?

• 
  Sean Stewart

  Assistant Director

  The Ohio State University

Discover how UGA’s innovative dining tools make campus dining more convenient and personalized. Learn about our Dining Hall Capacity page, which helps students choose the best time and location, and the Build Your Plate feature, which provides menus, detailed nutrition information, and meal-planning support. Join us to see how these tools empower students to make informed choices, save time, and enjoy a seamless dining experience.

Discussion Questions
1. How do you think access to real-time dining hall capacity and menu options could impact students' dining experience?
2. What features or additional information would you like to see added to your dining tools to improve usability?
3. How can technology like the Build Your Plate tool help students make healthier or more personalized meal choices?

Two things attendees will know or be able to do by the end of your presentation
1. How to help students make informed choices
2. How to provide convenient tools for students regarding dining hall capacities

• Jimmy Lambert

  Systems Administrator

  University of Georgia
• 
  Bill McGee

  Director of Information Technology

  University of Georgia

With increasing costs of printer supplies, cards, and associated vendor and other fees, MSU ID Office embarked on a project to evaluate the true cost of our expenses on cards and determine whether we have a need to increase costs associated with our services. In this presentation, I will discuss our process – how we initiated the project, what went into our rate study calculations and why, how and where we found our champions for this project, and what our findings revealed about our costs. Anyone who wishes to reevaluate how much your program charges for services will find this beneficial!

Discussion Questions
1. Have the cost to run your program increase in the last 1-2 years? If so, did you find effective ways to mitigate the rising costs?
2. When was the last time your department reviewed your costs and updated charges to reflect increased or decreased costs of your operation?
3. Where does the funding for your program come from? If self-funded, how do you invest profit, if any, back into your program?

Two things attendees will know or be able to do by the end of your presentation
1. The audience should leave the seminar with a better understanding of how to initiate processes to change currently established card charges in their department or know what to do to determine if the current charges appropriately reflect the current costs of the program.
2. The audience should be able to better identify champions within their organizations that would support such endeavor for their department.

• Rostyslav Chen

  ID Administrator

  Michigan State University

In this session, we’ll explore how campuses can leverage real-time people counting dashboards to enhance operational efficiency, improve resource allocation, and elevate the student and faculty experience. Using a case study from George Mason University, we’ll demonstrate how implementing occupancy monitoring tools in various campus buildings has enabled better decision-making, reduced costs, and ensured safety during peak usage times. Attendees will learn about the technology behind such systems and how they work alongside campus card solution providers, and how to address privacy and adoption challenges. Attend and learn how real-time data is revolutionizing the way campuses manage their buildings.

Discussion Questions
1. How many of you are utilizing AI Features?
2. How are you navigating privacy concerning AI Features?
3. What other home-brewed solutions are you using for your AI capabilities?
4. How are you planning to utilize historical vs real time data?

Two things attendees will know or be able to do by the end of your presentation
1. Analyze real-world applications of occupancy data to optimize campus operations, including HVAC scheduling, staffing, and space utilization.
2. Understand privacy considerations and learn strategies for addressing data protection concerns while implementing similar solutions on their campuses.

• Arash Rohanimanesh

  Interim Director of Information Technology

  George Mason University

Biometric devices are gaining ground in the credential landscape. Once the provenance of a few players in the market, new vendors are entering the market with lower prices and highly accurate response rates. Privacy and security concerns are top of mind whenever new technology appears in the market. Learn how UC Irvine collaborated with Amazon One on a pilot project to help improve efficiency and speed students through the dining hall lines.

Discussion Questions
1. What are the various biometric technologies currently available?
2. Are campuses willing to engage with biometric technologies, or are they still holding off?
3. What is the greatest fear of using biometric technologies on campus?
4. What is the biggest misconception about biometric technologies?

Two things attendees will know or be able to do by the end of your presentation
1. The broad spectrum of different biometric technologies available in the market.
2. Not all biometric technologies are created equal.

• 
  Wayne Fields

  Assistant Director, Student Affairs IT

  University of California, Irvine

The Paw Prints for Success Program is an incentive program that gets students involved in on campus activities by swiping their Bulldog Card at events. Learn the ins and outs, processes and successes of this popular program!

Discussion Questions
1. Does any campus have an incentive program that uses their student ID to track participation?
2. Is there a need for an incentive program on anyone's campus that just doesn't know how to get started?
3. Does anyone track participation for on campus activities, if so, what technology is used?

Two things attendees will know or be able to do by the end of your presentation
1. Think about that ways their University could track student engagement activities using their ID card.
2. Create a similar program to improve student engagement and student retention.

• Rachel Harris

  Bulldog Card Office Manager

  University of Montana Western

If your credential office only employs full time staff, it may be time to consider adding students for a fresh perspective. Maybe you already do. How do you maintain that group of students over time? How can you collect data on your traffic and what value does that bring? How many students you need? How do you ensure don't miss out on great hires? We'll show ideas on how to balance students' education needs versus coverage needs of a card office and how to get more from your work life.

Discussion Questions
1. How do you manage training and mistakes at the front desk?
2. How do you retain high quality students?
3. How do you identify who is ready for a Student Manager role?
4. What skills or experience helps students be successful at your front desk?

Two things attendees will know or be able to do by the end of your presentation
1. Pitch the case for having students in their office
2. Effectively gain a feedback loop to ask questions
3. review materials to make sure the current group of students actually understand the material you issue

• Pierce Hanson

  Assistant Director of Operations

  University of Minnesota

More information coming soon!

PRE-REGISTRATION REQUIRED

**Bring your luggage if you want to be dropped off at the airport by 12pm noon** Remember to check out of the hotel.

Join us for an immersive tour of UNLV’s vibrant campus and experience the RebelCard—the university’s campus ID—in action at a variety of unique and innovative spaces. Highlights include an autonomous marketplace, a campus eatery and ghost kitchen, and specialty vending machines, and the International Gaming Institute.

We'll explore facilities that contribute to UNLV's status as a Top Tier research university. Our stops include:

• Lied Library – home to the brand new, cutting-edge virtual reality (VR) Dreamscape Learn Classroom and expansive makerspace and multimedia studios open to students, faculty, and staff.
• Hospitality Hall – featuring an executive kitchen, student-run café, and PGA Golf Management learning center with state of the art motion capture technology. 
• RebelCard Office, Bookstore, and iconic campus art installations, such as the Flashlight statue.
• Fertitta Football and Sports Complex
• Stan Fulton International Gaming Institute

UNLV is a public, urban research university, honored with the Carnegie Foundation’s R1 designation for excellence in research and community engagement. With a total enrollment of nearly 33,000 students, UNLV is a bustling hub of innovation and learning, and approximately 1,629 students call the campus home.

Transportation: The tour bus will drop off participants at Harry Reid International Airport (LAS) by noon and continue to the Westin Lake Las Vegas for remaining attendees.