Asst Director of Auxiliary Services

Job Summary

The Assistant Director of Auxiliary Services provides technical and operational leadership for campus-wide auxiliary systems and services, including card services, transaction platforms, mail, print, and vendor-supported operations. The position shares responsibility for the ownership, configuration, and performance of auxiliary operations, while coordinating closely with Information Technology and external service providers to ensure effective system integration and functionality.

This role oversees the financial performance of auxiliary services through forecasting, revenue optimization, and evaluation of contract-based service models. The Assistant Director analyzes financial and operational outcomes to inform pricing structures, vendor strategies, ensuring alignment with institutional goals and long-term financial sustainability.

The position exercises both operational execution and technical decision-making authority, supporting system implementations, enhancements, and process improvements across multiple service areas. Serving as a primary liaison between the institution, vendors, and campus stakeholders, the Assistant Director ensures contract compliance, system reliability, and consistent service performance through structured oversight and coordinated planning.

Responsibilities

• Oversees contract compliance and financial performance by evaluating vendor agreements, validating service delivery, and assessing revenue outcomes; conducts structured reviews including physical inspections with formal reporting, follow-up and corrective action tracking
• Provides technical leadership for the selection, implementation, and optimization of auxiliary systems, including card, mail, and print platforms; supports system configuration and vendor coordination
• Provides oversight for planning, organizing, and directing day-to-day activities for Auxiliary Services; manages the department's interaction process between all related functions on campus
• Oversees, from an operational point of view, all marketing planning and coordination for Auxiliary Services
• Oversees system integrations, configuration, and performance for campus transaction platforms including Point-of-Sale (POS), FABA campus card (laundry, meals, campus cash), and print ecosystems
• Serves as campus card and mail and print services operations contact with student organizations, bookstore management, dining service management, Information Technology, and academic departments through regular meetings and continuous communications
• Leads financial strategy and oversight for auxiliary transaction-based services, including POS, campus card, mail and print, and related programs; drives revenue performance, pricing execution, and financial integrity across all platforms
• Creates and maintains records, processes, and procedures complying with state and local laws, including, but not limited to, user audits and financial transactional reporting
• Performs other duties as assigned

Required Qualifications

• 4 Year / Bachelor's Degree in Business, Operations or a related field
  • Five or more years of business operations or auxiliary services experience
  Preferred Qualifications
  • Graduate Degree in Business, Operations or a related field
  • Demonstrated knowledge of ID card, mail services, and transaction systems, including system functionality, integrations, and operational use
  • Experience in a higher education environment
  • Experience working cross-functionally, providing organizational input to drive product features and functionality
  • Advanced knowledge of ID Card Systems, Mail Services Systems, Transaction Systems
  • Understanding of IT integrations
  • Project Management
  Proposed Salary
  
  50,700 - 63,300
  
  Salary offer will be dependent on candidate's experience and qualifications, internal equity considerations, budget availability, and salary administration guidelines.
  
  Knowledge, Skills, & Abilities
  • Knowledge of and ability to use the following: Transact or Transact X, mail machines - Pitney Bowes, print fleet - Ricoh, Papercut, and ID Works, or Instant ID, Register Systems - Cloud POS, or experience with similar complicated systems.
  • Knowledge of contract format and standard content language
  • Knowledge of financial arrangement structuring for contracts and letters of agreement
  • Knowledge of financial transactions in Claw Card
  • Ability to analyze service delivery, financial statistics, and provider performance in a variety of settings
  • Skills in verbal and written communication and relationship-building
  • Skills in organizational and time management
  • Ability to plan and implement operational goals and priorities
  USG Core Values
  
  The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
  
  Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
  
  Conditions of Employment
  
  Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
  
  Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
  
  Equal Employment Opportunity
  
  Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).
  
  For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at (678) 407.5746 or email hr@ggc.edu.
  
  Background Check
  • Position of Trust + Education & Credit

Learn more and apply.