Opening - Computer Assistant (IT User Support Technician)

Come join the CrimsonCard Support team! CrimsonCard is the official photo ID card for all Indiana University campuses and provides access to essential university services, such as printing, meal plans, libraries, and recreational sports facilities, along with secure entry to campus buildings and residence halls. It is also accepted as payment by hundreds of retailers across the state. Our team works closely with the Support Center In-Person Support (SCIPS) team to provide CrimsonCard services and support to students, faculty, staff, and affiliates of Indiana University

Job Summary

Department-Specific Responsibilities

• Provides client service support via in-person, email, and phone for CrimsonCard and related services; documents all client interactions for research, review, and future reference.
• Issues physical and digital photo ID cards to eligible university students, faculty, staff, and affiliates of the University, including reviewing and processing online photo submissions and mail-out requests.
• Assists in coordination of ID card distribution for departments/groups and consults with representatives to identify and address program needs.
• Processes sales for CrimsonCard deposits and merchandise.
• Regularly reviews and updates documentation in the IU Knowledge Base and CrimsonCard website for both internal and public consumption.
• Provides guidance to SCIPS part-time team members as needed; monitors performance via ticket tracking and personnel documentation.
• Assists in training of new SCIPS part-time staff and works closely with SCIPS full-time staff to regularly review and update training materials.
• Maintains high standards of confidentiality of all records and documents.

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