Opening - Manager, University Business Services
This position provides leadership and operational oversight for the daily customer service functions of University Business Services, including the multiple campus operations and virtual service channels. This position directly supervises Business Services Specialists (I’s, II’s, II’s (lead) ensuring efficient, accurate, and customer-focused delivery of administrative services such as cashiering, parking, PantherCard operations, onboarding, and payroll support.
The Manager, University Business Services is responsible for operational workflow management, financial controls, staffing, training, performance management, and policy compliance. This role collaborates closely with the Director of University Business Services to develop and implement departmental service strategies, process improvements, and reporting protocols, while ensuring alignment with university financial, administrative, and regulatory policies.