Managing Merchant Relationships

Let’s discuss the critical behind the scenes work that makes your off-campus merchant relationships succeed. We will shine a light on the full lifecycle of merchant management from initial outreach and onboarding to ongoing support, retention strategies, and the processes that ensure accurate commission collection.
Card offices invest significant time and hands-on effort into nurturing merchant relationships, especially Off Campus partners. Whether it's guiding new merchants through setup, managing expectations, troubleshooting systems, or following up to ensure continued engagement, the work is extensive. 
Join us to share the insights, challenges, and best practices of your merchant journey. Whether you're just beginning to build an Off Campus program or managing a well established portfolio, you’ll gain practical knowledge, relatable perspectives and walk away with tools and ideas to support, retain, and grow your own.

Discussion Questions
1. How engaged are you with your merchants? 
2. Do your merchants feel valued....appreciated?