Right on Queue

Discover how the University of Michigan’s MCard Program partnered with its Robotics Process Automation team to transform card production through smart, scalable automation. By building targeted workflows, we eliminated repetitive tasks, reduced errors, and freed staff to focus on higher-value projects, while saving thousands in labor costs during our busy summer card production season. Learn what we automated, how we did it, and the impact it is already making

Discussion Questions

1.  Which parts of your workflow feel most repetitive or error-prone today?
2.  If you could automate one task tomorrow, what would make the biggest impact?
3.  Where do you see the greatest opportunity to reduce errors or rework?
4.  What barriers or concerns do you have about adopting automation?

By the end of the program, participants will be able to understand

1.  Automation can streamline workflows, reduce errors, and free staff to focus on higher-value work.
2.  Thoughtful implementation of automation -- even in complex processes like card production -- can deliver significant time and cost savings.

1. How many of you have already implemented or explored mobile credentials on your campus or in your organization? 
2. What is the biggest safety or security concern you hear from your community around identity and access? 
3. When you hear digital transformation, what comes to mind first: convenience or security, and why?