Opening - Billing & ID Card Services Specialist
The University of Iowa, Billing & ID Card Services team is seeking a Billing & ID Card Services Specialist. This position will provide comprehensive customer service and support to students, families, staff, and the public. This role ensures efficient operations and high-quality service delivery through phone, email, and face-to-face interactions. It demands meticulous attention to detail, strong communication skills, and advanced expertise in campus carding procedures, billing processes, and university policies. The specialist handles inquiries and escalated calls, addresses complex billing issues, and manages financial tasks such as posting U-Bill payments, processing scholarship checks, interpreting financial aid memos, and handling billing fee appeals. Effective communication management is crucial, ensuring customers receive accurate information through continuous monitoring of various platforms. The individual will exercise a high level of autonomy in a fast-paced environment, requiring the ability to shift between a variety of duties seamlessly.