Opening - CASS Card Access Specialist
Provides operational and technical support for campus access control systems within the Campus Access and Security Services (C.A.S.S.) unit. Performs system administration, credential lifecycle management, and user support to ensure access control systems are accurately configured, reliable, and aligned with campus safety and security requirements.
Supports the University's access control systems, including management of system objects such as cardholder records, access groups, schedules, door assignments, and permissions. Processes adds, changes, and deletions for system users and credentials, ensuring accurate credential lifecycle management and alignment with established security policies and role-based access standards. Manages and processes incoming service requests related to access and alarm functionality through the C.A.S.S. ticketing system and designated communication channels, including access assignments, removals, schedule adjustments, door and event actions, and activity report reviews.
Collaborates with ITS Technicians to support requests requiring system data analysis or reporting by defining security requirements, validating outputs, and identifying discrepancies or anomalies. Coordinates service and repair activities by entering and tracking tickets for access control and locking devices, including AD400 locks, and works with ITS and vendors to support timely resolution of system issues.