Opening - Customer Relations Officer - 1Card/Parking & Transportation
Serves as a liaison between offices, departments and/or institutions and provides customer relationship expertise within targeted areas.
Responsibilities
Typical Allocation of Duties:
Track and maintain customer relationships - 35
Engage in networking, public relations, customer management, and partnership opportunities
Troubleshoot and resolve customer issues or concerns - 25%
Lead in coordinating/developing/managing all aspects of customer support
Oversee the office and handle administrative requests - 20
Perform work with budgets, check requests, supervisor support, etc.
Monitor projects and staff events - 10
Monitor project progress and ensure the appropriate coverage for programs and events
Generate surveys and reports on a periodic basis - 5
Maintain customer records and provide reporting as requested
Supervision - 5
Hire and supervise student employees