Opening - Dining Sales and Services Specialist

Duties & Responsibilities:

Customer Service/Sales Management:

• Handle all customer service activates for Dining Services, including email, phone inquiries, and walk-ins.
• Process walk-in dining plan enrollments and maintain records of dining plan changes, exceptions, and cancellations.
•  Anticipate and fulfill customer needs, track all incidents and requests for year-round analysis of peak use and relevant data to ensure effective, consistent response.
• Report vending machine issues to vendors.
• Collaborate with the manager to develop dining plan sales/inquiry talking points.
• Manage university dining accounts – enroll new accounts and disable cancelled/separated accounts.
• Assist with student events like Open Houses, Preview Days, and Orientations (may require weekends/evenings).

Electronic Systems Management:

• Troubleshoot issues with dining plan software and point of sale systems via phone, web and email
•  Add POS menu item, tenders, plans, etc. into the university transaction system.
• Accurately register dining contracts in enrollment and billing systems.
• Resolve dining contract audit discrepancies.
• Perform data file maintenance as needed.
• Develop, update and add to the sales and services procedure manual.

Learn more & apply