Opening - ID Office Coordinator

The ID Office Coordinator position in Student Financial Services is primarily responsible for the functioning of the ID Card Office and Meal Plan Operations.

• Managing ID Card Operations
  • Uploading and enrolling new students, printing ID cards, and managing the addition of Trojan Cash to student accounts in Entrust and Transact.
  • Daily reconciliation for the ID card register and credit card terminal.
  • Managing and reconciling e-accounts.
  • Maintaining, inspecting, upgrading, and ordering of ID Card Office equipment and supplies.
  • Uploading and adding Access Event Plans in Transact for new students.
  • Uploading Pharos funds for student printing.
  • Managing Trojan Cash, including an annual forfeited audit and student-requested refunds.
  • Querying and adjusting daily Transact reports, including offline transactions, usage, and negative balance reports.
  • Adding miscellaneous charges to student accounts, including library and overdrawn transactions.
  • Working in conjunction with Admissions, International Office, Nursing & Education Department for new student ID Cards at IMPACT and customized departmental ID Cards.

• Managing Meal Plans
  • Uploading, adjusting, and reconciling meal plans between Transact and Colleague/Datatel.
  • Managing and facilitating the Fall to Spring carryover for Dining Dollars.
  • Transitioning student meal plans to non-tax for TROY Merit Scholars, Athletics, and third-party billing sponsored students that are tax-exempt.
  • Auditing and removing unused Meal Plans balances at the end of the semester.
  • Working in conjunction with the Housing Department on Residential Meal Plans.
• Updating ID Card Office and Meal Plan information as needed on Troy University sites and any documents/handouts.
• POC and Liaison with the TROY IT Systems group, Auxiliary Services, Transact, and Entrust.
• Supervisor for three part-time ID Card Office Clerk positions.
• Backup Cashier and Cashier Supervisor
• Other duties as assigned