Opening - Manager, Security Operations Center
The George Washington University (GW) Division of Safety & Operations and the GW Police Department are seeking an experienced and innovative leader to manage and enhance operations within the Security Operations Center (SOC).
The SOC, located at the Mount Vernon Campus in Washington, DC, serves as GW’s 24/7 central hub for safety communications, emergency response coordination, and situational awareness across all three campuses. Its mission is to provide rapid, coordinated responses to police, medical, and environmental emergencies while maintaining continuous monitoring through advanced technologies, including Computer-Aided Dispatch (CAD), CCTV, alarm management, access control, and mass notification systems. The SOC is staffed by a SOC Coordinator and a dedicated team of 9-12 dispatchers on rotating shifts who answer calls from the GW community, dispatch campus police and EMS, and coordinate closely with internal partners and external public safety agencies to ensure seamless communication and support for the entire GW community.
Reporting to the Administrative Captain, the SOC Manager will oversee daily operations, staff supervision, training, compliance, and the strategic development of the center. The SOC Manager generally works during standard business hours but must be available to work in person during evenings, weekends, and holidays as operational needs require. The ideal candidate will bring substantial technical and operational knowledge, strong leadership capabilities, and a vision for integrating technology, training, and proactive risk management to support campus safety.
This is a management position at the university that, in addition to leading a work unit, leads and supervises staff directly, makes hiring recommendations, collaborates with the Special Services Unit (SSU) to implement training, provides mentoring, coaching, counseling, manages performance, and determines future staffing needs.