Opening - Technology Support Technician
The main responsibility of this position is to administer the security access components in the campus wide security access control system. This position will serve as the primary security access administrator for Student Affairs buildings, gates, and/or security asset management (SAM) key boxes consisting of residence halls, dining facilities, student centers, transit, etc. and as the secondary security access administrator for academic, administrative, athletics, and medical buildings. Tasks will include assigning and revoking access, configuring access groups, troubleshooting access issues, scheduling and provisioning scheduling software integrated with security access system for events, monitoring access control panels and integrated scheduling software/components, ensuring accuracy and compliance with all record management policies and procedures associated with storage of the data. Utilize specified university application or software to obtain and import security access assignments for large campus populations. Set up visitor management sites for external department use of visitor cards with security access control system to be accessed via web-based portal. Program time specifications, clearance groups, door groups, events, monitored alarms, etc., in 1 Card Systems as requested. Create/update security access form requests as needed to manage access requests and approvals for new installations, constructions, department relocations, etc. Routine review of security panels for proper communication with server and import logs for errors. This position will consult and collaborate with higher-level analysts such as security technology technicians to stay up to date regarding existing and upcoming projects, updates to applications, and troubleshooting/resolve technical problems. Send quarterly security access reviews and complete end user changes per audit requirements. Enforce audit requirements while assigning and configuring security access items, removing access due to inactivity, and maintaining authorized approver/scheduler agreements. Assist with configurations and provisions related to university holidays, special events, adverse weather, etc. in campus security system based on campus operations requested by authorized personnel to maintain the highest level of security for campus buildings. Perform routing diagnostics and complete configuration on assigned software as it relates to security access management. Occasionally perform tasks on 1 Card servers to troubleshoot or resolve communication issues, errors with accessing or authenticating web server applications, or download discrepancies between system database and controllers. Utilize hardware applications to reboot or troubleshoot issues related to access, time schedules, alarms, security access equipment, etc. Maintain knowledge of system features, components, and capabilities to utilize in day-to-day tasks and use accordingly to meet end users needs and/or requests. This position will assist with providing 1 Card after hours, weekend, holidays, adverse weather and/ or emergency events support for system tasks requiring immediate attention or response.