Opening - Senior Program Coordinator

• Serves in a key role delivering high-quality, student-centered support related to tuition, fees, registration holds, billing, payments, refunds, and identity card services.
• Maintains accurate student financial records, processes timely account adjustments, and ensures consistent service delivery across multiple touchpoints.
• Supports a full range of student account functions, including specialized billing scenarios (e.g., third-party billing, veteran benefits, tuition remission, summer/winter sessions, unemployment tuition waivers), and plays a critical role in Payment Center (Cashiering) operations by accepting and processing in-person tuition payments, departmental deposits, and other financial transactions.
• Maintains and reconciles a cash drawer, troubleshoots discrepancies, and ensures accurate general ledger reporting.
• Assists students in understanding online payment systems, installment plans, and refund eligibility.
• Supports RUID Card Services and oversees the issuance and replacement of Rutgers ID cards for students, faculty, staff, and guests; validates eligibility; operates card production equipment; troubleshoots technical issues; and coordinates with campus partners (e.g., IT, Housing, Dining, Campus Safety) to ensure proper card functionality.
• Provides daily support via walk-ins, scheduled appointments, virtual platforms, and email inquiries.
• Delivers front-line support as part of the One Stop team for high-level inquiries related to billing, holds, payments, and ID services.
• Uses strong analytical and communication skills, along with the ability to work in a fast-paced environment and adapt to evolving systems and procedures.
• Contributes to departmental and cross-functional projects, including self-appraisal evaluations, service delivery enhancements, website and communication updates, and training initiatives. Strong problem-solving ability, customer service orientation, and a commitment to student success are essential to this position.

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